Subscribe support contacts to marketing campaigns
When a new ticket is created in Drift, automatically add the customer as a subscriber in Hyperise to ensure they receive critical product updates.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Drift Explore Drift →
TriggersFires when a new support ticket is created in Drift.
Fires when a ticket's status changes in Drift.
Fires when a ticket in Drift is assigned to an agent.
Fires when a ticket in Drift breaches its response SLA.
Creates a new ticket in Drift.
Updates a ticket's status in Drift.
Assigns a ticket in Drift to an agent.
Posts an internal or public comment on a ticket in Drift.
Hyperise Explore Hyperise →
TriggersFires when a new subscriber is added in Hyperise.
Fires when a campaign is sent from Hyperise.
Fires when a subscriber unsubscribes in Hyperise.
Adds or updates a subscriber in Hyperise.
Creates or sends a campaign from Hyperise.
Adds a subscriber to a segment in Hyperise.
More Drift + Hyperise workflows
Target struggling support contacts with retention segments
When an SLA is breached in Drift, automatically add the affected customer to a specialized retention segment in Hyperise for tailored follow-up.
See details
Follow up on marketing unsubscribes with support tickets
When a contact unsubscribes in Hyperise, automatically create a ticket in Drift so account managers can reach out and gather feedback.
See details
See all Drift + Hyperise integrations → · Browse the full workflow library →
Common questions
Can Knit build “Subscribe support contacts to marketing campaigns” between Drift and Hyperise?
Yes — describe it in the box above and Knit's Integrations Agent researches Drift and Hyperise's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Hyperise and Drift help our support team?
It gives support agents full visibility into recent marketing touchpoints and allows team members to handle subscriber churn risks automatically.
Can unsubscribing from marketing emails generate a support ticket?
Yes, when a contact unsubscribes in Hyperise, you can automatically create a ticket in Drift so customer service teams can investigate potential churn.