Drift + Mattermost Integrations
Put Drift + Mattermost to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Drift and Mattermost
See the kind of workflows teams build with Drift and Mattermost below — describe the exact one you want above and the Agent builds it on demand.
Drift + Mattermost
When a conversation is pushed in Drift, post the message alert to a channel in Mattermost.
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in Drift, automatically post an urgent notification in Mattermost so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Mattermost, create a detailed support ticket in Drift to keep accountability clear.
See details
Notify assigned agents on direct messages when tickets update
When a ticket status changes in Drift, send a direct message in Mattermost to notify the assigned team member without cluttering email inboxes.
See details
Browse the full workflow library →
Looking to achieve something else with Drift and Mattermost?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Drift and Mattermost
Everything Drift and Mattermost can do inside a workflow — the triggers that start one and the actions that run when it fires.
Drift Explore Drift →
Drift is a conversational marketing and customer support platform that provides live chat and automated messaging bots for websites.
TriggersTriggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Triggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Triggers when an email address is collected from a lead.
Triggers when a conversation is started.
Triggers each time a new message in a conversation is received.
Triggers when a new contact is created through drift.identify. Unless specified by the Drift team, use the "new lead" trigger.
Creates or updates a contact.
Logs an event for a contact.
Updates an existing contact.
Mattermost Explore Mattermost →
Mattermost is an open-source, self-hosted messaging platform built for secure communication and workflow collaboration within technical teams.
Knit's Integrations Agent builds Mattermost's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Mattermost's API.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Team Chat apps on Knit
Explore more Team Chat integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnywhereWorks
AnywhereWorks is team chat software that facilitates instant messaging, video meetings, and remote team collaboration.
Chanty
Chanty is a team messaging application featuring group chat, voice messages, video calls, and integrated task management tools.
Chatwork
Chatwork is a business messaging platform that combines group chat, task management, video calling, and file sharing for team collaboration.
Discord
Discord is a voice, video, and text communication platform popular among communities, gaming groups, and online topic discussions.
Flock
A business communication and team messaging app that provides channels, video conferencing, and productivity tools in one interface.
Glip
A team messaging and collaboration software by RingCentral featuring group chat, video meetings, and task assignment.
Google Chat
Google Chat is a team communication service developed by Google that enables direct messaging and collaborative group rooms for organizations.
JANDI
JANDI is an enterprise group messaging software designed for workplace communication, project discussion, and cloud file sharing across teams.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Drift + Mattermost
Is there a pre-built Drift + Mattermost automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Drift and Mattermost's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Drift or Mattermost connector?
No. The Agent works whether or not Drift or Mattermost already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Mattermost can automatically create a ticket in Drift to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in Drift, an urgent message is posted into a channel in Mattermost to alert engineers or managers immediately.