Dust + Gorgias Integrations
Put Dust + Gorgias to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Dust and Gorgias
See the kind of workflows teams build with Dust and Gorgias below — describe the exact one you want above and the Agent builds it on demand.
Dust + Gorgias
When support responses are generated in Dust, update ticket documentation in Gorgias.
Convert unresolved bot chats into support tickets
When a conversation is handed off in Dust, automatically create a detailed support ticket in Gorgias with a summary of the dialogue.
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Summarize tickets when SLA thresholds are breached
When an SLA is breached in Gorgias, automatically use Dust to generate a conversation summary and add a comment to the ticket.
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Send chatbot updates when tickets are resolved
When a ticket status changes in Gorgias, send an automated follow-up message through Dust to keep the customer updated.
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Browse the full workflow library →
Looking to achieve something else with Dust and Gorgias?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Dust and Gorgias
Everything Dust and Gorgias can do inside a workflow — the triggers that start one and the actions that run when it fires.
Dust Explore Dust →
Dust is AI assistant software that enables teams to build custom AI assistants powered by enterprise data and large language models.
ActionsSend a message to a Dust agent and retrieve the answer
Upload a document to a Dust Data Source / Folder
Gorgias Explore Gorgias →
An e-commerce helpdesk platform that unifies customer support channels into a single dashboard for online merchants.
Knit's Integrations Agent builds Gorgias's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Gorgias's API.
Other AI Assistants & Chatbots apps on Knit
Explore more AI Assistants & Chatbots integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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AI Number
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Allo
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aperfectstay
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Atllas
Atllas is an artificial intelligence real estate assistant that automates property research, deal analysis, and client communication.
Autocalls
Autocalls is an artificial intelligence voice assistant platform that automates outbound and inbound phone calls for businesses.
Base44
Base44 is an AI assistant platform that automates customer workflows and internal business operations through conversational artificial intelligence.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Dust + Gorgias
Is there a pre-built Dust + Gorgias automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Dust and Gorgias's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Dust or Gorgias connector?
No. The Agent works whether or not Dust or Gorgias already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does integrating Dust with Gorgias improve support team efficiency?
Chatbots handle routine questions and automatically convert unresolved conversations into detailed support tickets, allowing agents to step in with full context.
Can updates on ticket status be sent back to the customer chatbot?
Yes, when a support ticket status changes in Gorgias, you can automatically send a message through Dust to notify the user.