Update chatbot tickets when tasks are resolved
When a resolution task is completed in Work Wallet, generate a conversation summary and notification in Dust to close out the chat.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Dust Explore Dust →
TriggersFires when a new chat or conversation begins in Dust.
Fires when Dust captures a lead during a conversation.
Fires when Dust escalates a conversation to a human.
Sends a message to a user through Dust.
Asks Dust a question against its knowledge base and returns the answer.
Uses Dust to summarize a chat transcript.
Opens a support ticket from an Dust conversation.
Work Wallet Explore Work Wallet →
TriggersFires when an audit, inspection or risk assessment is completed in Work Wallet.
Fires when a worker signs in or out of a site in Work Wallet.
Fires when a safety record or event is logged in Work Wallet.
Logs a safety record, check or event in Work Wallet.
Creates a request or action item in Work Wallet.
More Dust + Work Wallet workflows
Create project tasks from chatbot handoffs
When a customer requests support escalation in Dust, automatically create a task in Work Wallet containing the conversation details.
See details
Add chat summaries as comments on existing tasks
When a new conversation starts regarding an open issue in Dust, automatically post a summarized transcript as a comment on the task in Work Wallet.
See details
See all Dust + Work Wallet integrations → · Browse the full workflow library →
Common questions
Can Knit build “Update chatbot tickets when tasks are resolved” between Dust and Work Wallet?
Yes — describe it in the box above and Knit's Integrations Agent researches Dust and Work Wallet's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What is the benefit of integrating Dust with Work Wallet?
It bridges live chatbot conversations with project execution, ensuring customer feature requests or issues quickly become tracked tasks.
Can task status updates inform chatbot conversations?
Yes, when project tasks are updated or completed in Work Wallet, automated summary messages can be sent through Dust.