Emma + Zendesk Integrations, Built by an AI Agent
Put Emma + Zendesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Emma and Zendesk
See the kind of workflows teams build with Emma and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
Emma + Zendesk
When a group is updated in Emma, sync ticket request user groups in Zendesk.
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Create support tickets when marketing emails bounce or indicate customer frustration
When a subscriber unsubscribes after an email in Emma, automatically create a ticket in Zendesk so a support agent can follow up and assist.
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Unsubscribe customers from promotional lists when SLAs breach
When an urgent support ticket breaches its SLA in Zendesk, automatically unsubscribe the contact in Emma to pause marketing messaging until their issue is solved.
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Send automated transactional emails when tickets are resolved
When a support ticket status changes to closed in Zendesk, dispatch a follow-up transactional email via Emma to collect feedback.
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Browse the full workflow library →
Looking to achieve something else with Emma and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Emma and Zendesk
Everything Emma and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Emma Explore Emma →
Emma is an email marketing platform that provides targeted campaign creation, automated messaging, and email analytics for franchise and brand teams.
TriggersTriggers when a new member field is created.
Triggers when a field is deleted.
Triggers when a field is updated.
Triggers when a new member group is created.
Triggers when a group is deleted.
Triggers when a group is updated.
Create an Order for the given member.
Add a single member to a group.
Copy all the users of one group into another group.
Creates an event that can be used to trigger an automated workflow.
Create a new field field. There must not already be a field with this name.
Add product with variants.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a comment is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Other Email Marketing apps on Knit
Explore more Email Marketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Action Network
A digital organizing toolset that provides email marketing, online petitions, and fundraising tools for progressive campaigns and nonprofits.
Acumbamail
An email marketing and SMS platform for creating newsletters, managing subscriber lists, and running automated email campaigns.
Adestra
Adestra is an enterprise email marketing software platform providing message personalization, automation, and campaign delivery tracking.
Audienceful
Audienceful is a content-focused email marketing platform that allows users to publish web content and email newsletters simultaneously.
AWeber
AWeber is an email marketing tool that enables small businesses to design newsletters, automate campaigns, and manage subscribers.
beehiiv
beehiiv is a digital newsletter platform that provides tools for content creators to write, send, scale, and monetize email newsletters.
BigMailer
BigMailer is an email marketing and newsletter platform that allows agencies and high-volume senders to manage bulk email campaigns.
BirdSend
BirdSend is an email marketing automation application designed for content creators to manage contact lists and email campaigns.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Emma + Zendesk
Is there a pre-built Emma + Zendesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Emma and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Emma or Zendesk connector?
No. The Agent works whether or not Emma or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why should we connect our email marketing platform Emma with support ticketing in Zendesk?
Integrating Emma with Zendesk prevents sending promotional campaigns to unhappy customers with open tickets and lets support agents see marketing engagement history.
Can unsubscribes in Emma update support tickets in Zendesk?
Yes, when contacts adjust their subscription status in Emma, you can automatically record comments or update status in Zendesk to respect customer communication preferences.