Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Kustomer, send an automated SMS update to the customer via Emotive confirming resolution.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Emotive Explore Emotive →
TriggersFires when a new text message is received in Emotive.
Fires when a new call comes in or out through Emotive.
Fires when a call is missed in Emotive.
Fires when a call recording finishes processing in Emotive.
Sends a text message through Emotive.
Starts an outbound call via Emotive.
Creates or updates a contact in Emotive.
Sends a recorded voice message via Emotive.
Kustomer Explore Kustomer →
TriggersFires when a new support ticket or chat conversation starts in Kustomer.
Fires when a ticket's status changes in Kustomer.
Fires when a ticket in Kustomer is assigned to an agent.
Fires when a ticket in Kustomer breaches its response SLA.
Creates a new ticket in Kustomer.
Updates a ticket's status in Kustomer.
Assigns a ticket in Kustomer to an agent.
Posts a reply or internal note on a ticket or conversation in Kustomer.
More Emotive + Kustomer workflows
Create support tickets from missed calls
When a call is missed in Emotive, automatically create a new support ticket in Kustomer with caller information so an agent can respond.
See details
Attach call recordings to existing support tickets
When a new call recording becomes available in Emotive, add it as a private comment to the active customer ticket in Kustomer.
See details
See all Emotive + Kustomer integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send text notifications when ticket updates occur” between Emotive and Kustomer?
Yes — describe it in the box above and Knit's Integrations Agent researches Emotive and Kustomer's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Emotive integration handle missed customer calls in Kustomer?
Whenever a customer call goes unanswered in Emotive, a high-priority ticket is automatically generated in Kustomer with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Kustomer, an automated text notification can be dispatched to the customer via Emotive.