Request reviews after support
When a ticket is solved in Enchant, send a review request from Google Business Profile.
See all Enchant + Google Business Profile integrations or talk to a human
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Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Enchant Explore Enchant →
TriggersFires when a new support ticket or chat conversation starts in Enchant.
Fires when a ticket's status changes in Enchant.
Fires when a ticket in Enchant is assigned to an agent.
Fires when a ticket in Enchant breaches its response SLA.
Creates a new ticket in Enchant.
Updates a ticket's status in Enchant.
Assigns a ticket in Enchant to an agent.
Posts a reply or internal note on a ticket or conversation in Enchant.
Google Business Profile Explore Google Business Profile →
TriggersFires when a customer leaves a new review in Google Business Profile.
Fires when a review is edited or answered in Google Business Profile.
Fires when a customer answers a feedback survey in Google Business Profile.
Invites a customer to leave a review with Google Business Profile.
Adds or updates a customer contact in Google Business Profile.
Posts a public reply to a review in Google Business Profile.
More Enchant + Google Business Profile workflows
Open tickets for low ratings
When a low-rated review arrives in Google Business Profile, create a ticket in Enchant.
See details
Sync customers
When a new requester is created in Enchant, create or update the customer in Google Business Profile.
See details
See all Enchant + Google Business Profile integrations → · Browse the full workflow library →
Common questions
Can Knit build “Request reviews after support” between Enchant and Google Business Profile?
Yes — describe it in the box above and Knit's Integrations Agent researches Enchant and Google Business Profile's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can a bad review open a ticket?
Yes. When a low-rated review arrives in Google Business Profile, Enchant can create a ticket.
Can solved tickets ask for a review?
When a ticket is solved in Enchant, Google Business Profile can send a review request.