Create customer profiles from incoming phone calls

When a new call or text arrives in Engage by Cell, automatically create or update a customer record in Doodle so scheduling details are ready to go.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Engage by Cell Explore Engage by Cell →

Triggers

New inbound SMS

Fires when a new text message is received in Engage by Cell.

New call

Fires when a new call comes in or out through Engage by Cell.

Missed call

Fires when a call is missed in Engage by Cell.

Call recording ready

Fires when a call recording finishes processing in Engage by Cell.

Actions

Send an SMS or MMS

Sends a text message through Engage by Cell.

Place an outbound call

Starts an outbound call via Engage by Cell.

Create or update a contact

Creates or updates a contact in Engage by Cell.

Send a voice message

Sends a recorded voice message via Engage by Cell.

Doodle Explore Doodle →

Triggers

New booking made

Fires when a new booking or appointment is made in Doodle.

Booking rescheduled or canceled

Fires when a booking in Doodle is changed or canceled.

New customer

Fires when a new customer books for the first time in Doodle.

Actions

Create a booking

Creates a new booking or appointment in Doodle.

Cancel or reschedule a booking

Cancels or moves a booking in Doodle.

Create or update a customer

Creates or updates a customer record in Doodle.

Add the booking to a calendar

Adds a booking from Doodle to a connected calendar.

Send text confirmation for new client appointments When a customer makes a new booking in Doodle, automatically send a personalized SMS confirmation from Engage by Cell to reduce no-shows. See details

Notify clients by SMS when appointments are rescheduled or canceled When an appointment status changes in Doodle, send an automated text message from Engage by Cell so the client is immediately updated. See details

See all Engage by Cell + Doodle integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create customer profiles from incoming phone calls” between Engage by Cell and Doodle?

Yes — describe it in the box above and Knit's Integrations Agent researches Engage by Cell and Doodle's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I send text message confirmations when an appointment is booked?

Yes, whenever a client completes a booking in Doodle, an automated SMS notification can be sent via Engage by Cell instantly.

What happens if a call is missed while managing client schedules?

You can set up a workflow where a missed call in Engage by Cell creates or updates a customer record in Doodle to follow up and schedule a call back.