Post ticket status updates back to the channel
When a ticket's status changes in Intercom, send an update to the original channel or thread in Engage so the requester stays in the loop.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Engage Explore Engage →
TriggersFires when a new message is posted to a channel in Engage.
Fires when a new channel is created in Engage.
Fires when your team or a keyword is mentioned in Engage.
Fires when a new file is shared in Engage.
Posts a message to a channel in Engage.
Sends a direct message to a specific person in Engage.
Reacts to a message in Engage.
Adds a user to a channel in Engage.
Intercom Explore Intercom →
TriggersFires when a new support ticket or chat conversation starts in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts a reply or internal note on a ticket or conversation in Intercom.
More Engage + Intercom workflows
Turn flagged messages into support tickets
When a message is flagged or reacted to in Engage, automatically create a new ticket in Intercom with the original message content attached.
See details
Escalate urgent channel mentions into priority tickets
When your team is mentioned in an urgent message in Engage, create a high-priority ticket in Intercom so nothing slips through chat.
See details
See all Engage + Intercom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Post ticket status updates back to the channel” between Engage and Intercom?
Yes — describe it in the box above and Knit's Integrations Agent researches Engage and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Messaging + Ticketing automation?
Creating a ticket in Intercom from a flagged or reacted-to message in Engage, with the original message content carried over automatically.
Can ticket status updates post back into the original channel?
Yes — the Agent can post a status update back into the Engage channel or thread when the linked ticket's status changes in Intercom.