Provision user group access upon ticket resolution

When an access request ticket status changes in BoldDesk, automatically add the user to the appropriate group in Envoy for Visitors.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Envoy for Visitors Explore Envoy for Visitors →

Triggers

New user created

Fires when a new user account is created in Envoy for Visitors.

User profile updated

Fires when an existing user's profile is updated in Envoy for Visitors.

New security event

Fires when a new security or access event is logged in Envoy for Visitors.

Actions

Create user

Creates a new user account in Envoy for Visitors.

Add user to group

Adds a user to a group in Envoy for Visitors.

Deactivate user

Deactivates a user's access in Envoy for Visitors.

Assign role to user

Assigns a role or permission level to a user in Envoy for Visitors.

BoldDesk Explore BoldDesk →

Triggers

New ticket created

Fires when a new support ticket is created in BoldDesk.

Ticket status changed

Fires when a ticket's status changes in BoldDesk.

Ticket assigned

Fires when a ticket in BoldDesk is assigned to an agent.

SLA breached

Fires when a ticket in BoldDesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in BoldDesk.

Update ticket status

Updates a ticket's status in BoldDesk.

Assign ticket

Assigns a ticket in BoldDesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in BoldDesk.

Raise support tickets for critical security incidents When a new security event occurs in Envoy for Visitors, automatically create a ticket in BoldDesk so the IT team can investigate immediately. See details

Deactivate user accounts from offboarding tickets When an employee offboarding ticket is assigned in BoldDesk, automatically deactivate that user account in Envoy for Visitors to maintain security compliance. See details

See all Envoy for Visitors + BoldDesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Provision user group access upon ticket resolution” between Envoy for Visitors and BoldDesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Envoy for Visitors and BoldDesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating identity management with a ticketing system streamline IT operations?

It ensures security events in Envoy for Visitors create actionable tickets in BoldDesk, while approved IT tickets in BoldDesk automatically handle user provisioning and account deactivation in Envoy for Visitors.

Can ticket status updates in BoldDesk automatically change user permissions in Envoy for Visitors?

Yes, resolving or updating support tickets in BoldDesk can assign roles, add users to groups, or deactivate user accounts in Envoy for Visitors.