Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Esponce, automatically log the activity on the contact's record in Close.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Esponce Explore Esponce →

Triggers

New inbound SMS

Fires when a new text message is received in Esponce.

New call

Fires when a new call comes in or out through Esponce.

Missed call

Fires when a call is missed in Esponce.

Call recording ready

Fires when a call recording finishes processing in Esponce.

Actions

Send an SMS or MMS

Sends a text message through Esponce.

Place an outbound call

Starts an outbound call via Esponce.

Create or update a contact

Creates or updates a contact in Esponce.

Send a voice message

Sends a recorded voice message via Esponce.

Close Explore Close →

Triggers

New lead created

Fires when a new lead or contact is created in Close.

Deal stage changed

Fires when a deal moves to a new stage in Close.

Deal won

Fires when a deal is marked won in Close.

Contact updated

Fires when a field on a contact changes in Close.

Actions

Create or update contact

Creates or updates a contact in Close.

Create deal

Creates a new deal in Close.

Update deal stage

Moves a deal to a new stage in Close.

Log activity

Logs a call, email, or note against a record in Close.

Send text messages to newly created leads When a new lead is created in Close, automatically send a welcome SMS via Esponce to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Close, send an automated SMS via Esponce to confirm details with the client. See details

See all Esponce + Close integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Esponce and Close?

Yes — describe it in the box above and Knit's Integrations Agent researches Esponce and Close's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Close and Esponce help track phone communications?

Inbound calls, text messages, and missed calls handled in Esponce can automatically log activities or update lead profiles directly inside Close.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Close can prompt Esponce to send an automated SMS confirmation or message to the client.