Send follow-up communications upon ticket resolution

When a support ticket status changes to solved in Intercom, update the contact profile in Eva Gifting Assistant (EvaBot) and add them to a customer satisfaction sequence.

Try:

See all Eva Gifting Assistant (EvaBot) + Intercom integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Eva Gifting Assistant (EvaBot) Explore Eva Gifting Assistant (EvaBot) →

Triggers

Reward redeemed

Fires when a recipient redeems a gift or reward in Eva Gifting Assistant (EvaBot).

Order status changed

Fires when a gift order ships or is delivered in Eva Gifting Assistant (EvaBot).

Low balance

Fires when the account balance or credits in Eva Gifting Assistant (EvaBot) run low.

Actions

Send a gift

Sends a gift, gift card or swag to a recipient with Eva Gifting Assistant (EvaBot).

Give a reward

Gives points, a bonus or a reward to someone in Eva Gifting Assistant (EvaBot).

Create a recipient

Adds a new gift recipient in Eva Gifting Assistant (EvaBot).

Intercom Explore Intercom →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Intercom.

Pause marketing messages when critical support tickets open When a new support ticket is created in Intercom, automatically apply a temporary hold tag to the contact in Eva Gifting Assistant (EvaBot). See details

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in Eva Gifting Assistant (EvaBot), automatically create a ticket in Intercom for an account manager to investigate potential churn. See details

See all Eva Gifting Assistant (EvaBot) + Intercom integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send follow-up communications upon ticket resolution” between Eva Gifting Assistant (EvaBot) and Intercom?

Yes — describe it in the box above and Knit's Integrations Agent researches Eva Gifting Assistant (EvaBot) and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in Intercom, a tag can be applied in Eva Gifting Assistant (EvaBot) to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in Eva Gifting Assistant (EvaBot), a comment can be automatically added to open tickets in Intercom to keep support agents informed.