Create support tickets for new event orders requiring attention

When a new ticket order is placed in Eventcube, automatically open a ticket in Daktela for customer service reps to confirm details.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Eventcube Explore Eventcube →

Triggers

New registrant

Fires when someone registers for an event in Eventcube.

New ticket order

Fires when a new ticket order is placed in Eventcube.

Attendee checked in

Fires when an attendee checks in at an Eventcube event.

Event canceled

Fires when an event in Eventcube is canceled.

Actions

Create an event

Creates a new event in Eventcube.

Registers an attendee for an event in Eventcube.

Update an attendee record

Updates an attendee's details in Eventcube.

Create or update a contact

Creates or updates a contact in Eventcube.

Daktela Explore Daktela →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Daktela.

Ticket status changed

Fires when a ticket's status changes in Daktela.

Ticket assigned

Fires when a ticket in Daktela is assigned to an agent.

SLA breached

Fires when a ticket in Daktela breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Daktela.

Update ticket status

Updates a ticket's status in Daktela.

Assign ticket

Assigns a ticket in Daktela to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Daktela.

Update attendee records upon ticket status resolution When a support issue is marked resolved in Daktela, automatically update the corresponding attendee record in Eventcube. See details

Open priority tickets when an event is canceled When an event is marked canceled in Eventcube, automatically create high-priority tickets in Daktela to issue refunds. See details

See all Eventcube + Daktela integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Create support tickets for new event orders requiring attention” between Eventcube and Daktela?

Yes — describe it in the box above and Knit's Integrations Agent researches Eventcube and Daktela's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support tickets be created automatically for event issues in Eventcube?

Yes, order problems or special attendee requests in Eventcube can instantly generate support tickets in Daktela for your team to handle.

How can support updates in Daktela affect attendee records in Eventcube?

Resolving a support request in Daktela can automatically update attendee details or check-in status in Eventcube.