Follow up on detractors

When a low-score response arrives in Paperform, flag the customer in Experience.com.

Try:

See all Experience.com + Paperform integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Experience.com Explore Experience.com →

Triggers

New review

Fires when a customer leaves a new review in Experience.com.

Review updated

Fires when a review is edited or answered in Experience.com.

New survey response

Fires when a customer answers a feedback survey in Experience.com.

Actions

Send a review request

Invites a customer to leave a review with Experience.com.

Create or update a customer

Adds or updates a customer contact in Experience.com.

Reply to a review

Posts a public reply to a review in Experience.com.

Paperform Explore Paperform →

Triggers

New form response

Fires when a form is submitted in Paperform.

Survey completed

Fires when a respondent finishes a survey in Paperform.

Response updated

Fires when an existing response is edited in Paperform.

Actions

Create or update form

Creates or updates a form or survey in Paperform.

Retrieve a response

Looks up a specific form response in Paperform.

Add a respondent

Adds a respondent or contact to a form in Paperform.

Ask promoters for reviews When a high-score response arrives in Paperform, send a review request from Experience.com. See details

Sync respondents When a form is submitted in Paperform, create or update the customer in Experience.com. See details

See all Experience.com + Paperform integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Follow up on detractors” between Experience.com and Paperform?

Yes — describe it in the box above and Knit's Integrations Agent researches Experience.com and Paperform's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can a survey trigger a review request?

Yes. When a response with a high score is submitted in Paperform, Experience.com can send a review request.

Can customers be synced?

Respondents in Paperform can be created or updated as customers in Experience.com.