Post technical updates directly into support threads
When an issue status changes in ConnectWise Manage, automatically add a ticket comment in ExpertConnect to keep support reps informed of engineering progress.
See all ExpertConnect + ConnectWise Manage integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
ExpertConnect Explore ExpertConnect →
TriggersFires when a new support ticket or chat conversation starts in ExpertConnect.
Fires when a ticket's status changes in ExpertConnect.
Fires when a ticket in ExpertConnect is assigned to an agent.
Fires when a ticket in ExpertConnect breaches its response SLA.
Creates a new ticket in ExpertConnect.
Updates a ticket's status in ExpertConnect.
Assigns a ticket in ExpertConnect to an agent.
Posts a reply or internal note on a ticket or conversation in ExpertConnect.
ConnectWise Manage Explore ConnectWise Manage →
TriggersFires when a new ticket or incident is logged in ConnectWise Manage.
Fires when a ticket or incident is updated in ConnectWise Manage.
Fires when a new user, client or device record is added in ConnectWise Manage.
Creates a ticket or incident in ConnectWise Manage.
Updates an existing ticket or incident in ConnectWise Manage.
Adds a note to a ticket in ConnectWise Manage.
More ExpertConnect + ConnectWise Manage workflows
Escalate support tickets to software engineering
When a new ticket is created in ExpertConnect, automatically create an issue in ConnectWise Manage so developers can investigate the underlying bug.
See details
Update support ticket statuses when code deploys
When a deployment is tracked in ConnectWise Manage, update the ticket status in ExpertConnect so support teams know the patch has reached production.
See details
See all ExpertConnect + ConnectWise Manage integrations → · Browse the full workflow library →
Common questions
Can Knit build “Post technical updates directly into support threads” between ExpertConnect and ConnectWise Manage?
Yes — describe it in the box above and Knit's Integrations Agent researches ExpertConnect and ConnectWise Manage's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting developer tools with ticketing systems help support teams?
Integrating ConnectWise Manage with ExpertConnect bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.
Can code deployments automatically update customer tickets?
Yes, when a deployment is tracked in ConnectWise Manage, corresponding ticket statuses in ExpertConnect can automatically update to inform agents that fixes are live.