Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Formsite, automatically post the new feedback as a comment on their ticket in ExpertConnect.
See all ExpertConnect + Formsite integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
ExpertConnect Explore ExpertConnect →
TriggersFires when a new support ticket or chat conversation starts in ExpertConnect.
Fires when a ticket's status changes in ExpertConnect.
Fires when a ticket in ExpertConnect is assigned to an agent.
Fires when a ticket in ExpertConnect breaches its response SLA.
Creates a new ticket in ExpertConnect.
Updates a ticket's status in ExpertConnect.
Assigns a ticket in ExpertConnect to an agent.
Posts a reply or internal note on a ticket or conversation in ExpertConnect.
Formsite Explore Formsite →
TriggersFires when a form is submitted in Formsite.
Fires when a respondent finishes a survey in Formsite.
Fires when an existing response is edited in Formsite.
Creates or updates a form or survey in Formsite.
Looks up a specific form response in Formsite.
Adds a respondent or contact to a form in Formsite.
More ExpertConnect + Formsite workflows
Generate support tickets from form responses
When a customer submits a web form in Formsite, automatically create a detailed support ticket in ExpertConnect for team review.
See details
Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in ExpertConnect, add the customer as a respondent in Formsite to send a satisfaction survey.
See details
See all ExpertConnect + Formsite integrations → · Browse the full workflow library →
Common questions
Can Knit build “Attach survey updates as comments on open tickets” between ExpertConnect and Formsite?
Yes — describe it in the box above and Knit's Integrations Agent researches ExpertConnect and Formsite's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Formsite automatically creates a new ticket in ExpertConnect containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in ExpertConnect, you can automatically add the customer as a respondent in Formsite to collect feedback.