Notify customers when tickets are updated
When a support ticket status changes in ExpertConnect, automatically send a status update email to the submitter via Microsoft Office 365.
See all ExpertConnect + Microsoft Office 365 integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
ExpertConnect Explore ExpertConnect →
TriggersFires when a new support ticket or chat conversation starts in ExpertConnect.
Fires when a ticket's status changes in ExpertConnect.
Fires when a ticket in ExpertConnect is assigned to an agent.
Fires when a ticket in ExpertConnect breaches its response SLA.
Creates a new ticket in ExpertConnect.
Updates a ticket's status in ExpertConnect.
Assigns a ticket in ExpertConnect to an agent.
Posts a reply or internal note on a ticket or conversation in ExpertConnect.
Microsoft Office 365 Explore Microsoft Office 365 →
TriggersFires when a new email arrives in Microsoft Office 365.
Fires when an email is sent from Microsoft Office 365.
Fires when a tracked email sent via Microsoft Office 365 is opened.
Fires when an email sent via Microsoft Office 365 bounces.
Sends an email via Microsoft Office 365.
Creates a draft email in Microsoft Office 365.
Applies a label or folder to an email in Microsoft Office 365.
Moves an email into a different folder in Microsoft Office 365.
More ExpertConnect + Microsoft Office 365 workflows
Convert customer emails into support tickets
When a new customer email is received in Microsoft Office 365, automatically create a tracking ticket in ExpertConnect.
See details
Send urgent alerts for SLA breaches
When an SLA deadline is breached in ExpertConnect, automatically send an urgent notification email to support managers via Microsoft Office 365.
See details
See all ExpertConnect + Microsoft Office 365 integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify customers when tickets are updated” between ExpertConnect and Microsoft Office 365?
Yes — describe it in the box above and Knit's Integrations Agent researches ExpertConnect and Microsoft Office 365's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Microsoft Office 365 and ExpertConnect help customer support teams?
Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.
Can urgent ticket alerts be sent via email?
Yes, events like SLA breaches or ticket reassignments in ExpertConnect can instantly send email alerts through Microsoft Office 365.