ExpertConnect + Microsoft Teams Integrations, Built by an AI Agent
Put ExpertConnect + Microsoft Teams to work with AI and enterprise-grade automation
Learn more about ExpertConnect integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between ExpertConnect and Microsoft Teams
See the kind of workflows teams build with ExpertConnect and Microsoft Teams below — describe the exact one you want above and the Agent builds it on demand.
ExpertConnect + Microsoft Teams
When a new ticket is created in ExpertConnect, post a channel message in Microsoft Teams.
See details
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in ExpertConnect, automatically post an urgent notification in Microsoft Teams so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Microsoft Teams, create a detailed support ticket in ExpertConnect to keep accountability clear.
See details
Notify assigned agents on direct messages when tickets update
When a ticket status changes in ExpertConnect, send a direct message in Microsoft Teams to notify the assigned team member without cluttering email inboxes.
See details
Browse the full workflow library →
Looking to achieve something else with ExpertConnect and Microsoft Teams?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for ExpertConnect and Microsoft Teams
Everything ExpertConnect and Microsoft Teams can do inside a workflow — the triggers that start one and the actions that run when it fires.
ExpertConnect Explore ExpertConnect →
A customer support and ticket management platform designed for agricultural equipment dealers and service advisors.
TriggersTriggers when a new ticket is created.
Triggers when a ticket is archived.
Triggers when a ticket is closed
Triggers when a ticket is created or updated.
Triggers when a ticket is deleted.
Triggers when a new message is sent or received on a ticket.
Applies an existing segment to a contact
Applies an existing tag to an existing ticket
Closes an existing ticket
Creates a new Contact
Sends a message to the contact associated with a ticket. The message is sent as an SMS, WhatsApp message, email, or push notification depending on how the ticket was created and the settings on your account.
Creates a private (internal) note that's only visible to other ExpertConnect users
Microsoft Teams Explore Microsoft Teams →
Microsoft Teams is a workspace collaboration software combining persistent chat, video meetings, file storage, and application integration.
TriggersTriggers when a new channel is created within a team.
Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.
Triggers when a new message is received in a chat.
Triggers when a new chat is created.
Triggers when a new member is added to a team. Requires installation of the Zapier app from the Teams Store.
Triggers when a new message is posted in a channel. Requires installation of the Zapier app from the Teams Store.
Creates a new channel within a team. Requires installation of the Zapier app from the Teams Store.
Creates a new one-on-one chat between you and a team member.
Creates a new chat (one-on-one or group) and sends an initial message. If you select only yourself, no chat is created — the message is sent to your own Teams chat (shown as "(You)" in the Chat dropdown).
Edit an existing message in a chat.
Creates a new private channel within a team. Requires installation of the Zapier app from the Teams Store.
Creates a reply to a channel message.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Other Team Chat apps on Knit
Explore more Team Chat integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnywhereWorks
AnywhereWorks is team chat software that facilitates instant messaging, video meetings, and remote team collaboration.
Brosix
Brosix is an instant messaging and team collaboration platform designed for secure internal business communication and file sharing.
Chanty
Chanty is a team messaging application featuring group chat, voice messages, video calls, and integrated task management tools.
Chatwork
Chatwork is a business messaging platform that combines group chat, task management, video calling, and file sharing for team collaboration.
Discord
Discord is a voice, video, and text communication platform popular among communities, gaming groups, and online topic discussions.
Fleep
Fleep is a messaging and team collaboration tool that combines chat, project tasks, and file sharing in one platform.
Flock
A business communication and team messaging app that provides channels, video conferencing, and productivity tools in one interface.
Glip
A team messaging and collaboration software by RingCentral featuring group chat, video meetings, and task assignment.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about ExpertConnect + Microsoft Teams
Is there a pre-built ExpertConnect + Microsoft Teams automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches ExpertConnect and Microsoft Teams's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built ExpertConnect or Microsoft Teams connector?
No. The Agent works whether or not ExpertConnect or Microsoft Teams already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Microsoft Teams can automatically create a ticket in ExpertConnect to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in ExpertConnect, an urgent message is posted into a channel in Microsoft Teams to alert engineers or managers immediately.