Post technical updates directly into support threads

When an issue status changes in EZOfficeInventory, automatically add a ticket comment in SolarWinds Service Desk to keep support reps informed of engineering progress.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

EZOfficeInventory Explore EZOfficeInventory →

Triggers

New ticket

Fires when a new ticket or incident is logged in EZOfficeInventory.

Ticket updated

Fires when a ticket or incident is updated in EZOfficeInventory.

New record

Fires when a new user, client or device record is added in EZOfficeInventory.

Actions

Create ticket

Creates a ticket or incident in EZOfficeInventory.

Update ticket

Updates an existing ticket or incident in EZOfficeInventory.

Add note

Adds a note to a ticket in EZOfficeInventory.

SolarWinds Service Desk Explore SolarWinds Service Desk →

Triggers

New ticket created

Fires when a new support ticket is created in SolarWinds Service Desk.

Ticket status changed

Fires when a ticket's status changes in SolarWinds Service Desk.

Ticket assigned

Fires when a ticket in SolarWinds Service Desk is assigned to an agent.

SLA breached

Fires when a ticket in SolarWinds Service Desk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in SolarWinds Service Desk.

Update ticket status

Updates a ticket's status in SolarWinds Service Desk.

Assign ticket

Assigns a ticket in SolarWinds Service Desk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in SolarWinds Service Desk.

Escalate support tickets to software engineering When a new ticket is created in SolarWinds Service Desk, automatically create an issue in EZOfficeInventory so developers can investigate the underlying bug. See details

Update support ticket statuses when code deploys When a deployment is tracked in EZOfficeInventory, update the ticket status in SolarWinds Service Desk so support teams know the patch has reached production. See details

See all EZOfficeInventory + SolarWinds Service Desk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Post technical updates directly into support threads” between EZOfficeInventory and SolarWinds Service Desk?

Yes — describe it in the box above and Knit's Integrations Agent researches EZOfficeInventory and SolarWinds Service Desk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting developer tools with ticketing systems help support teams?

Integrating EZOfficeInventory with SolarWinds Service Desk bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.

Can code deployments automatically update customer tickets?

Yes, when a deployment is tracked in EZOfficeInventory, corresponding ticket statuses in SolarWinds Service Desk can automatically update to inform agents that fixes are live.