Log social comments into a feedback workspace

When a new mention or comment is received in Facebook Messenger, append the text to a customer feedback page in Collect.

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See all Facebook Messenger + Collect integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Facebook Messenger Explore Facebook Messenger →

Triggers

New post published

Fires when a scheduled post goes live in Facebook Messenger.

Post failed to publish

Fires when a post fails to publish in Facebook Messenger.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Messenger.

Actions

Create or schedule a post

Creates a post in Facebook Messenger or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Facebook Messenger.

Reply to a comment

Posts a reply to a comment in Facebook Messenger.

Collect Explore Collect →

Triggers

New page created

Fires when a new page or doc is created in Collect.

Record added

Fires when a new record is added to a database or table in Collect.

Doc published

Fires when a doc in Collect is published or shared.

Status changed

Fires when a status field changes on a record in Collect.

Actions

Create page from template

Starts a new page in Collect from a saved template.

Add or update record

Creates or updates a record in Collect.

Append text

Adds text to the end of an existing doc in Collect.

Move page

Moves a page in Collect into a different space.

Queue social posts from approved content docs When a record status changes to approved in Collect, automatically schedule a new post in Facebook Messenger. See details

Track failed social posts in a team doc When a post fails to publish in Facebook Messenger, create a new record in Collect to alert the social media team. See details

See all Facebook Messenger + Collect integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log social comments into a feedback workspace” between Facebook Messenger and Collect?

Yes — describe it in the box above and Knit's Integrations Agent researches Facebook Messenger and Collect's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating Collect with Facebook Messenger streamline social media management?

Content teams can draft and review posts in Collect, automatically pushing approved updates directly to Facebook Messenger without leaving their document workspace.

Can social media performance errors be captured in Collect?

Yes, if a scheduled post fails to publish in Facebook Messenger, an entry can automatically be created in Collect so team members can resolve errors promptly.