Send text alerts for direct social media mentions

When a new mention or comment is published on Facebook Messenger, automatically send an SMS or MMS using DIDWW SMS OUT so your support team never misses an inquiry.

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See all Facebook Messenger + DIDWW SMS OUT integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Facebook Messenger Explore Facebook Messenger →

Triggers

New post published

Fires when a scheduled post goes live in Facebook Messenger.

Post failed to publish

Fires when a post fails to publish in Facebook Messenger.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Messenger.

Actions

Create or schedule a post

Creates a post in Facebook Messenger or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Facebook Messenger.

Reply to a comment

Posts a reply to a comment in Facebook Messenger.

DIDWW SMS OUT Explore DIDWW SMS OUT →

Triggers

New inbound SMS

Fires when a new text message is received in DIDWW SMS OUT.

New call

Fires when a new call comes in or out through DIDWW SMS OUT.

Missed call

Fires when a call is missed in DIDWW SMS OUT.

Call recording ready

Fires when a call recording finishes processing in DIDWW SMS OUT.

Actions

Send an SMS or MMS

Sends a text message through DIDWW SMS OUT.

Place an outbound call

Starts an outbound call via DIDWW SMS OUT.

Create or update a contact

Creates or updates a contact in DIDWW SMS OUT.

Send a voice message

Sends a recorded voice message via DIDWW SMS OUT.

Queue social posts based on popular text inquiries When a new inbound SMS is received in DIDWW SMS OUT, automatically add a post to the queue in Facebook Messenger to address trending topics publicly. See details

Create phone contacts from social media interactions When a user leaves a new mention or comment in Facebook Messenger, automatically create or update a contact in DIDWW SMS OUT to continue the conversation via text. See details

See all Facebook Messenger + DIDWW SMS OUT integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send text alerts for direct social media mentions” between Facebook Messenger and DIDWW SMS OUT?

Yes — describe it in the box above and Knit's Integrations Agent researches Facebook Messenger and DIDWW SMS OUT's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting DIDWW SMS OUT to Facebook Messenger improve customer response times?

You can automatically send a text alert in DIDWW SMS OUT whenever a customer leaves an urgent mention or comment on Facebook Messenger.

Can I collect contacts from social channels into my phone messaging system?

Yes, public interactions such as comments in Facebook Messenger can automatically create or update a contact record in DIDWW SMS OUT.