Queue social updates when support tickets reveal widespread issues

When an SLA is breached on critical tickets in Darwin AI, automatically add a post to the queue in Facebook Pages to update followers on service status.

Try:

See all Facebook Pages + Darwin AI integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Facebook Pages Explore Facebook Pages →

Triggers

New post published

Fires when a scheduled post goes live in Facebook Pages.

Post failed to publish

Fires when a post fails to publish in Facebook Pages.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Pages.

Actions

Create or schedule a post

Creates a post in Facebook Pages or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Facebook Pages.

Reply to a comment

Posts a reply to a comment in Facebook Pages.

Darwin AI Explore Darwin AI →

Triggers

New ticket created

Fires when a new support ticket is created in Darwin AI.

Ticket status changed

Fires when a ticket's status changes in Darwin AI.

Ticket assigned

Fires when a ticket in Darwin AI is assigned to an agent.

SLA breached

Fires when a ticket in Darwin AI breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Darwin AI.

Update ticket status

Updates a ticket's status in Darwin AI.

Assign ticket

Assigns a ticket in Darwin AI to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Darwin AI.

Turn public social mentions into support tickets When a user posts a new mention or comment on Facebook Pages, automatically create a new ticket in Darwin AI so support teams can respond quickly. See details

Reply to customer social comments when ticket status changes When a ticket status is marked as resolved in Darwin AI, automatically publish a reply to the original social comment in Facebook Pages. See details

See all Facebook Pages + Darwin AI integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Queue social updates when support tickets reveal widespread issues” between Facebook Pages and Darwin AI?

Yes — describe it in the box above and Knit's Integrations Agent researches Facebook Pages and Darwin AI's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect Facebook Pages with Darwin AI for customer service?

It allows customer service teams to catch brand mentions or complaints on Facebook Pages and automatically route them to Darwin AI so no customer question is missed.

Can support agents reply to social comments directly from ticketing?

When ticket updates occur in Darwin AI, automated rules can queue or post responses on Facebook Pages, keeping communications synchronized across platforms.