Refresh analytics dashboards when an SLA is breached

Whenever a support ticket breaches its SLA in Gainsight Customer Communities, automatically refresh reporting dashboards in Fera to reflect updated compliance data.

Try:

See all Fera + Gainsight Customer Communities integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Fera Explore Fera →

Triggers

Report created

Fires when a new report or dashboard is created in Fera.

Metric threshold crossed

Fires when a tracked metric in Fera crosses a set threshold.

Scheduled report ready

Fires when a scheduled report finishes generating in Fera.

Actions

Refresh dashboard

Creates or refreshes a dashboard in Fera.

Export report

Exports a report from Fera.

Send alert

Sends an alert when a metric changes in Fera.

Gainsight Customer Communities Explore Gainsight Customer Communities →

Triggers

New ticket created

Fires when a new support ticket is created in Gainsight Customer Communities.

Ticket status changed

Fires when a ticket's status changes in Gainsight Customer Communities.

Ticket assigned

Fires when a ticket in Gainsight Customer Communities is assigned to an agent.

SLA breached

Fires when a ticket in Gainsight Customer Communities breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Gainsight Customer Communities.

Update ticket status

Updates a ticket's status in Gainsight Customer Communities.

Assign ticket

Assigns a ticket in Gainsight Customer Communities to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Gainsight Customer Communities.

Create a ticket when a metric threshold is crossed When an operational metric crosses a defined threshold in Fera, automatically create an investigation ticket in Gainsight Customer Communities. See details

Create a ticket when a scheduled report is ready When a scheduled analysis report finishes generating in Fera, automatically create a review ticket in Gainsight Customer Communities for team inspection. See details

See all Fera + Gainsight Customer Communities integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Refresh analytics dashboards when an SLA is breached” between Fera and Gainsight Customer Communities?

Yes — describe it in the box above and Knit's Integrations Agent researches Fera and Gainsight Customer Communities's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can metric anomalies automatically open support tickets?

Yes, when a key business metric crosses a specified threshold in Fera, a new ticket can automatically be created in Gainsight Customer Communities.

How can ticket resolution data update our reporting dashboards?

When tickets are updated or SLAs are breached in Gainsight Customer Communities, you can automatically refresh reporting dashboards in Fera for real-time visibility.