Send sales reps direct alerts for new chat leads
When AirOps captures a qualified lead, automatically send a direct message in Flock to alert the assigned account executive.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Flock Explore Flock →
TriggersFires when a new message is posted to a channel in Flock.
Fires when your team or a keyword is mentioned in Flock.
Fires when a new channel is created in Flock.
Fires when a new file is shared in Flock.
Posts a message to a channel in Flock.
Sends a direct message to a person in Flock.
Creates a new channel in Flock.
Adds a user to a channel in Flock.
AirOps Explore AirOps →
TriggersFires when a new chat or conversation begins in AirOps.
Fires when AirOps captures a lead during a conversation.
Fires when AirOps escalates a conversation to a human.
Sends a message to a user through AirOps.
Asks AirOps a question against its knowledge base and returns the answer.
Uses AirOps to summarize a chat transcript.
Opens a support ticket from an AirOps conversation.
More Flock + AirOps workflows
Notify support channels when chats need human help
When a web chat is handed off by AirOps, automatically post a channel message in Flock so a human agent can step in immediately.
See details
Generate conversation summaries on demand in chat
When someone mentions the assistant bot in a Flock message, prompt AirOps to summarize the latest customer conversation and return an answer.
See details
See all Flock + AirOps integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send sales reps direct alerts for new chat leads” between Flock and AirOps?
Yes — describe it in the box above and Knit's Integrations Agent researches Flock and AirOps's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How do AirOps and Flock work together for customer support?
The AI bot in AirOps handles frontline questions and posts summaries directly to your team in Flock whenever a human intervention is needed.
Can our sales team receive chat notifications in Flock?
Yes, newly captured leads from AirOps can instantly send alerts to designated team channels or direct messages in Flock.