Send exit surveys when subscriptions are canceled

When a subscription is canceled in PayPal, automatically add the customer as a respondent in Formly to collect exit feedback.

Try:

See all Formly + PayPal integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Formly Explore Formly →

Triggers

New form response

Fires when a form is submitted in Formly.

Survey completed

Fires when a respondent finishes a survey in Formly.

Response updated

Fires when an existing response is edited in Formly.

Actions

Create or update form

Creates or updates a form or survey in Formly.

Retrieve a response

Looks up a specific form response in Formly.

Add a respondent

Adds a respondent or contact to a form in Formly.

PayPal Explore PayPal →

Triggers

New customer

Fires when a new customer is created in PayPal.

Subscription canceled

Fires when a subscription is canceled in PayPal.

New invoice generated

Fires when a new invoice is generated in PayPal.

Payment failed

Fires when a payment attempt fails in PayPal.

Actions

Create customer

Creates a new customer in PayPal.

Create subscription

Creates a new subscription in PayPal.

Cancel subscription

Cancels an existing subscription in PayPal.

Update customer

Updates a customer's billing details in PayPal.

Create subscribers from sign-up form responses When a customer submits a registration form in Formly, automatically create a new customer and subscription profile in PayPal. See details

Update customer records based on updated form details When a form response is updated in Formly, automatically update the matching customer details in PayPal to keep billing information accurate. See details

See all Formly + PayPal integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Send exit surveys when subscriptions are canceled” between Formly and PayPal?

Yes — describe it in the box above and Knit's Integrations Agent researches Formly and PayPal's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Formly and PayPal streamline subscription workflows?

Form entries in Formly can automatically create subscribers in PayPal, while subscription changes in PayPal can initiate automated survey outreach.

Can survey responses update existing subscriber records?

Yes, when a customer submits or updates information in Formly, their contact and billing profile in PayPal can update automatically.