Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in FreeScout, add the customer as a respondent in Formstack to send a satisfaction survey.
See all FreeScout + Formstack integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
FreeScout Explore FreeScout →
TriggersFires when a new support ticket is created in FreeScout.
Fires when a ticket's status changes in FreeScout.
Fires when a ticket in FreeScout is assigned to an agent.
Fires when a ticket in FreeScout breaches its response SLA.
Creates a new ticket in FreeScout.
Updates a ticket's status in FreeScout.
Assigns a ticket in FreeScout to an agent.
Posts an internal or public comment on a ticket in FreeScout.
Formstack Explore Formstack →
TriggersFires when a form is submitted in Formstack.
Fires when a respondent finishes a survey in Formstack.
Fires when an existing response is edited in Formstack.
Creates or updates a form or survey in Formstack.
Looks up a specific form response in Formstack.
Adds a respondent or contact to a form in Formstack.
More FreeScout + Formstack workflows
Generate support tickets from form responses
When a customer submits a web form in Formstack, automatically create a detailed support ticket in FreeScout for team review.
See details
Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Formstack, automatically post the new feedback as a comment on their ticket in FreeScout.
See details
See all FreeScout + Formstack integrations → · Browse the full workflow library →
Common questions
Can Knit build “Add respondents to follow-up surveys when tickets close” between FreeScout and Formstack?
Yes — describe it in the box above and Knit's Integrations Agent researches FreeScout and Formstack's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Formstack automatically creates a new ticket in FreeScout containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in FreeScout, you can automatically add the customer as a respondent in Formstack to collect feedback.