Send text alerts for direct social media mentions

When a new mention or comment is published on Facebook Pages, automatically send an SMS or MMS using Freshcaller so your support team never misses an inquiry.

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See all Freshcaller + Facebook Pages integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Freshcaller Explore Freshcaller →

Triggers

New inbound SMS

Fires when a new text message is received in Freshcaller.

New call

Fires when a new call comes in or out through Freshcaller.

Missed call

Fires when a call is missed in Freshcaller.

Call recording ready

Fires when a call recording finishes processing in Freshcaller.

Actions

Send an SMS or MMS

Sends a text message through Freshcaller.

Place an outbound call

Starts an outbound call via Freshcaller.

Create or update a contact

Creates or updates a contact in Freshcaller.

Send a voice message

Sends a recorded voice message via Freshcaller.

Facebook Pages Explore Facebook Pages →

Triggers

New post published

Fires when a post goes live from Facebook Pages.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Pages.

New tracked post found

Fires when Facebook Pages finds a new post, mention or creator matching what you track.

Actions

Create or schedule a post

Creates a post in Facebook Pages or adds it to the schedule.

Reply to a comment

Posts a reply to a comment in Facebook Pages.

Add to a list

Adds a creator, account or post to a list or campaign in Facebook Pages.

Queue social posts based on popular text inquiries When a new inbound SMS is received in Freshcaller, automatically add a post to the queue in Facebook Pages to address trending topics publicly. See details

Create phone contacts from social media interactions When a user leaves a new mention or comment in Facebook Pages, automatically create or update a contact in Freshcaller to continue the conversation via text. See details

See all Freshcaller + Facebook Pages integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send text alerts for direct social media mentions” between Freshcaller and Facebook Pages?

Yes — describe it in the box above and Knit's Integrations Agent researches Freshcaller and Facebook Pages's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Freshcaller to Facebook Pages improve customer response times?

You can automatically send a text alert in Freshcaller whenever a customer leaves an urgent mention or comment on Facebook Pages.

Can I collect contacts from social channels into my phone messaging system?

Yes, public interactions such as comments in Facebook Pages can automatically create or update a contact record in Freshcaller.