Freshdesk + Google Forms Integrations
Put Freshdesk + Google Forms to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Freshdesk and Google Forms
See the kind of workflows teams build with Freshdesk and Google Forms below — describe the exact one you want above and the Agent builds it on demand.
Freshdesk + Google Forms
When a contact is updated in Freshdesk, update the related form submission record in Google Forms.
Generate support tickets from form responses
When a customer submits a web form in Google Forms, automatically create a detailed support ticket in Freshdesk for team review.
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Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in Freshdesk, add the customer as a respondent in Google Forms to send a satisfaction survey.
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Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Google Forms, automatically post the new feedback as a comment on their ticket in Freshdesk.
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Browse the full workflow library →
Looking to achieve something else with Freshdesk and Google Forms?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Freshdesk and Google Forms
Everything Freshdesk and Google Forms can do inside a workflow — the triggers that start one and the actions that run when it fires.
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Google Forms Explore Google Forms →
Google Forms is a web-based administration tool for creating surveys, quizzes, and data collection forms.
Knit's Integrations Agent builds Google Forms's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Google Forms's API.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Forms & Surveys apps on Knit
Explore more Forms & Surveys integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
123FormBuilder
A versatile web form creation tool that allows users to build custom online forms, surveys, and workflows without coding.
4screens
An interactive content creation platform that lets users build custom surveys, polls, quizzes, and online forms.
97Display
97Display is a website builder and lead generation platform designed specifically for martial arts schools and fitness businesses.
AbcSubmit
AbcSubmit is online form builder software designed to build web forms, surveys, and payment forms.
AdPage
AdPage is a digital marketing platform for building high-converting landing pages, interactive quizzes, and lead generation forms.
Agolix
Agolix is an online assessment and survey creation tool used to generate customized quizzes, tests, and automated reports.
AidaForm
AidaForm is online form builder software used to create web forms, surveys, and order forms.
Alchemer
An enterprise survey and customer feedback platform for gathering, analyzing, and acting on operational and customer data.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Freshdesk + Google Forms
Is there a pre-built Freshdesk + Google Forms automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshdesk and Google Forms's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Freshdesk or Google Forms connector?
No. The Agent works whether or not Freshdesk or Google Forms already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Google Forms automatically creates a new ticket in Freshdesk containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in Freshdesk, you can automatically add the customer as a respondent in Google Forms to collect feedback.