Freshdesk + Groove Integrations
Put Freshdesk + Groove to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Freshdesk and Groove
See the kind of workflows teams build with Freshdesk and Groove below — describe the exact one you want above and the Agent builds it on demand.
Freshdesk + Groove
Sync ticket assignment status between Groove and Freshdesk.
Escalate issues to external support desks
When a new ticket is created in Freshdesk, automatically mirror the issue as a new ticket in Groove for specialized tier-two investigation.
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Sync status changes across help desks
When a ticket status changes in Groove, automatically update the matching ticket status in Freshdesk to keep customer success agents informed.
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Forward critical SLA breaches to secondary queues
When an SLA is breached in Freshdesk, automatically create an urgent ticket in Groove and assign it to senior technical staff.
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Browse the full workflow library →
Looking to achieve something else with Freshdesk and Groove?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Freshdesk and Groove
Everything Freshdesk and Groove can do inside a workflow — the triggers that start one and the actions that run when it fires.
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Groove Explore Groove →
A customer service and helpdesk software built for small businesses to manage email support tickets and customer queries.
TriggersTriggers when an agent is created.
Triggers when an agent replies to a ticket.
Triggers when a customer is created.
Triggers when a customer replies to a ticket.
Triggers when a note is added to a ticket.
Triggers when a ticket is assigned.
Adds a private note to an existing ticket.
Assigns an agent to a ticket.
Changes the state of a ticket to "closed".
Starts a new ticket for your customer.
Changes the state of a ticket to "opened".
Changes the state of a ticket, e.g. from "opened" to "closed".
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Freshdesk + Groove
Is there a pre-built Freshdesk + Groove automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshdesk and Groove's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Freshdesk or Groove connector?
No. The Agent works whether or not Freshdesk or Groove already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why sync tickets across two separate ticketing platforms?
It allows customer support, engineering, and external vendor teams to collaborate in their preferred ticketing platforms without manual status updates or missed context.
Do comments and status changes mirror bidirectionally?
Yes, status updates or newly assigned tickets in one platform can immediately update the corresponding issue in the second platform.