Flag SLA breaches on project management task boards

If a critical ticket breaches its resolution SLA in Freshdesk, post an urgent warning comment directly on the related task in Jira Software Cloud.

Try:

See all Freshdesk + Jira Software Cloud integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Freshdesk Explore Freshdesk →

Triggers

New ticket created

Fires when a new support ticket is created in Freshdesk.

Ticket status changed

Fires when a ticket's status changes in Freshdesk.

Ticket assigned

Fires when a ticket in Freshdesk is assigned to an agent.

SLA breached

Fires when a ticket in Freshdesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Freshdesk.

Update ticket status

Updates a ticket's status in Freshdesk.

Assign ticket

Assigns a ticket in Freshdesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Freshdesk.

Jira Software Cloud Explore Jira Software Cloud →

Triggers

New task created

Fires when a new task or card is created in Jira Software Cloud.

Task completed

Fires when a task in Jira Software Cloud is marked complete.

Due date approaching

Fires when a task's due date in Jira Software Cloud is coming up.

Comment added

Fires when a comment is added to a task in Jira Software Cloud.

Actions

Create task

Creates a new task in Jira Software Cloud.

Update task

Updates a task's status or assignee in Jira Software Cloud.

Add comment

Posts a comment on a task in Jira Software Cloud.

Move task

Moves a task in Jira Software Cloud to a different board or list.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in Freshdesk, create a matching task in Jira Software Cloud for product engineers to investigate. See details

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Jira Software Cloud, update the status of the related support ticket in Freshdesk so support can notify the customer. See details

See all Freshdesk + Jira Software Cloud integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Flag SLA breaches on project management task boards” between Freshdesk and Jira Software Cloud?

Yes — describe it in the box above and Knit's Integrations Agent researches Freshdesk and Jira Software Cloud's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Jira Software Cloud whenever a ticket in Freshdesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Freshdesk.

Can status updates flow back to the original ticket?

Yes — when the linked task in Jira Software Cloud changes status, the Agent can post that update back onto the original ticket in Freshdesk automatically.