Freshdesk + Slack Integrations
Put Freshdesk + Slack to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Freshdesk and Slack
See the kind of workflows teams build with Freshdesk and Slack below — describe the exact one you want above and the Agent builds it on demand.
Freshdesk + Slack
When a new ticket is logged in Freshdesk, send a notification message to a Slack channel.
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in Freshdesk, automatically post an urgent notification in Slack so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Slack, create a detailed support ticket in Freshdesk to keep accountability clear.
See details
Notify assigned agents on direct messages when tickets update
When a ticket status changes in Freshdesk, send a direct message in Slack to notify the assigned team member without cluttering email inboxes.
See details
Browse the full workflow library →
Looking to achieve something else with Freshdesk and Slack?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Freshdesk and Slack
Everything Freshdesk and Slack can do inside a workflow — the triggers that start one and the actions that run when it fires.
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Slack Explore Slack →
Slack is a channel-based messaging platform designed to facilitate real-time team communication and collaboration.
TriggersTriggers when a new message is posted to any public channel.
Triggers when a new #channel is created.
Triggers when a new message is posted to a specific #channel you choose.
Triggers when a custom emoji has been added to a team.
Triggers when a new file is uploaded to your workspace.
Triggers when a username or highlight word is mentioned in a public #channel.
Adds a reaction to a message.
Adds a reminder for yourself or a teammate, just like the /remind slash command.
Archives a conversation (e.g., public channel, private channel, DM, or group DM).
Cancels a message that has been scheduled to be posted.
Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.
Post a message or thread reply to a channel. You can also schedule it to send later.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Team Chat apps on Knit
Explore more Team Chat integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnywhereWorks
AnywhereWorks is team chat software that facilitates instant messaging, video meetings, and remote team collaboration.
Chanty
Chanty is a team messaging application featuring group chat, voice messages, video calls, and integrated task management tools.
Chatwork
Chatwork is a business messaging platform that combines group chat, task management, video calling, and file sharing for team collaboration.
Discord
Discord is a voice, video, and text communication platform popular among communities, gaming groups, and online topic discussions.
Flock
A business communication and team messaging app that provides channels, video conferencing, and productivity tools in one interface.
Glip
A team messaging and collaboration software by RingCentral featuring group chat, video meetings, and task assignment.
Google Chat
Google Chat is a team communication service developed by Google that enables direct messaging and collaborative group rooms for organizations.
JANDI
JANDI is an enterprise group messaging software designed for workplace communication, project discussion, and cloud file sharing across teams.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Freshdesk + Slack
Is there a pre-built Freshdesk + Slack automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshdesk and Slack's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Freshdesk or Slack connector?
No. The Agent works whether or not Freshdesk or Slack already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Slack can automatically create a ticket in Freshdesk to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in Freshdesk, an urgent message is posted into a channel in Slack to alert engineers or managers immediately.