Freshdesk + Tend Integrations
Put Freshdesk + Tend to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Freshdesk and Tend
See the kind of workflows teams build with Freshdesk and Tend below — describe the exact one you want above and the Agent builds it on demand.
Freshdesk + Tend
When a new company is created in Tend, create or update the company record in Freshdesk.
Convert website forms into support tickets
When a contact or support form is submitted in Tend, automatically create a structured ticket in Freshdesk for agent assignment.
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Publish service advisories when tickets escalate
When a high-priority ticket is created in Freshdesk, automatically publish a status page update in Tend to notify website visitors.
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Update help center content from ticket resolutions
When a ticket status changes to resolved in Freshdesk, automatically update the corresponding support content item in Tend with recent details.
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Browse the full workflow library →
Looking to achieve something else with Freshdesk and Tend?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Freshdesk and Tend
Everything Freshdesk and Tend can do inside a workflow — the triggers that start one and the actions that run when it fires.
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Tend Explore Tend →
Tend is an analytics and website building tool designed to track visitor behavior and measure marketing performance.
TriggersTriggers when a new company is created.
Triggers when a new event is created against a contact.
Triggers when a contact is added to a segment.
Triggers when a new contact is created.
Triggers when a new page has been visited for the first time.
Triggers when a new referrer has been identified for the first time.
Creates a new contact.
Creates a new event for a contact.
Updates a contact.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Website & CMS apps on Knit
Explore more Website & CMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
ABC Glofox
ABC Glofox is a management software platform built for fitness studios and gyms to handle bookings, memberships, and payment processing.
Access Raise
Access Raise is an online fundraising website builder designed to help non-profit organizations create custom campaign landing pages.
AccessAlly
AccessAlly is a WordPress LMS plugin that allows users to build membership sites, online courses, and digital product offerings.
Adalo
Adalo is a visual no-code app development platform that lets users design and publish web and native mobile applications.
AgentMethods
AgentMethods is a web design and digital marketing platform built specifically for independent insurance agents and agencies.
AI Answers
AI Answers is Website & CMS software.
Amazon EC2
A cloud web hosting platform providing resizable compute capacity for running web applications and server workloads.
AppDrag
AppDrag is a cloud website builder and CMS platform for creating and hosting websites and web apps.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Freshdesk + Tend
Is there a pre-built Freshdesk + Tend automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshdesk and Tend's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Freshdesk or Tend connector?
No. The Agent works whether or not Freshdesk or Tend already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting CMS forms to a ticketing tool improve customer support?
Web form submissions instantly generate structured support tickets, ensuring inquiries are routed and assigned without delay.
Can knowledge base updates in a CMS reflect recent tickets?
Yes, resolving common tickets or updating ticket details can automatically create or update content across site help pages.