Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in LabsMobile, automatically log the activity on the contact's record in Freshsales Classic.

Try:

See all Freshsales Classic + LabsMobile integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Freshsales Classic Explore Freshsales Classic →

Triggers

New lead created

Fires when a new lead or contact is created in Freshsales Classic.

Deal stage changed

Fires when a deal moves to a new stage in Freshsales Classic.

Deal won

Fires when a deal is marked won in Freshsales Classic.

Contact updated

Fires when a field on a contact changes in Freshsales Classic.

Actions

Create or update contact

Creates or updates a contact in Freshsales Classic.

Create deal

Creates a new deal in Freshsales Classic.

Update deal stage

Moves a deal to a new stage in Freshsales Classic.

Log activity

Logs a call, email, or note against a record in Freshsales Classic.

LabsMobile Explore LabsMobile →

Triggers

New inbound SMS

Fires when a new text message is received in LabsMobile.

New call

Fires when a new call comes in or out through LabsMobile.

Missed call

Fires when a call is missed in LabsMobile.

Call recording ready

Fires when a call recording finishes processing in LabsMobile.

Actions

Send an SMS or MMS

Sends a text message through LabsMobile.

Place an outbound call

Starts an outbound call via LabsMobile.

Create or update a contact

Creates or updates a contact in LabsMobile.

Send a voice message

Sends a recorded voice message via LabsMobile.

Send text messages to newly created leads When a new lead is created in Freshsales Classic, automatically send a welcome SMS via LabsMobile to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Freshsales Classic, send an automated SMS via LabsMobile to confirm details with the client. See details

See all Freshsales Classic + LabsMobile integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Freshsales Classic and LabsMobile?

Yes — describe it in the box above and Knit's Integrations Agent researches Freshsales Classic and LabsMobile's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Freshsales Classic and LabsMobile help track phone communications?

Inbound calls, text messages, and missed calls handled in LabsMobile can automatically log activities or update lead profiles directly inside Freshsales Classic.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Freshsales Classic can prompt LabsMobile to send an automated SMS confirmation or message to the client.