Send customer feedback surveys on closed deals

When a deal is marked won in Freshsales Suite, automatically add the customer as a respondent in Poptin to gather post-sale feedback.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Freshsales Suite Explore Freshsales Suite →

Triggers

New contact or lead

Fires when a new contact or lead is added to Freshsales Suite.

Contact updated

Fires when a field on a contact changes in Freshsales Suite.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Freshsales Suite.

Deal won

Fires when a deal is marked won in Freshsales Suite.

Actions

Create or update contact

Creates or updates a contact in Freshsales Suite.

Create deal

Creates a new deal in Freshsales Suite.

Update record stage

Moves a deal or record to a new stage in Freshsales Suite.

Log activity

Logs a call, email, or note against a record in Freshsales Suite.

Poptin Explore Poptin →

Triggers

New form response

Fires when a form is submitted in Poptin.

Survey completed

Fires when a respondent finishes a survey in Poptin.

Response updated

Fires when an existing response is edited in Poptin.

Actions

Create or update form

Creates or updates a form or survey in Poptin.

Retrieve a response

Looks up a specific form response in Poptin.

Add a respondent

Adds a respondent or contact to a form in Poptin.

Convert form responses into CRM contacts When a prospect submits a new form response in Poptin, automatically create or update their contact profile in Freshsales Suite. See details

Log survey feedback directly to CRM activity logs When a customer completes a survey in Poptin, automatically log the activity under their profile in Freshsales Suite so reps see customer sentiment. See details

See all Freshsales Suite + Poptin integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send customer feedback surveys on closed deals” between Freshsales Suite and Poptin?

Yes — describe it in the box above and Knit's Integrations Agent researches Freshsales Suite and Poptin's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can form submissions automatically create deals in Freshsales Suite?

Yes, inbound responses from Poptin can instantly generate new lead records or deals in Freshsales Suite without manual data entry.

Can I send survey invitations based on deal updates in Freshsales Suite?

Yes, when a deal is won or updated in Freshsales Suite, you can automatically add the contact as a respondent in Poptin to collect feedback.