Freshservice + Freshdesk Integrations
Put Freshservice + Freshdesk to work with AI and enterprise-grade automation
Learn more about Freshservice integrations or talk to a human
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Workflows you can build between Freshservice and Freshdesk
See the kind of workflows teams build with Freshservice and Freshdesk below — describe the exact one you want above and the Agent builds it on demand.
Freshservice + Freshdesk
When a new user is created in Freshservice, sync their details to create a user in Freshdesk.
Escalate support tickets to software engineering
When a new ticket is created in Freshdesk, automatically create an issue in Freshservice so developers can investigate the underlying bug.
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Update support ticket statuses when code deploys
When a deployment is tracked in Freshservice, update the ticket status in Freshdesk so support teams know the patch has reached production.
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Post technical updates directly into support threads
When an issue status changes in Freshservice, automatically add a ticket comment in Freshdesk to keep support reps informed of engineering progress.
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Browse the full workflow library →
Looking to achieve something else with Freshservice and Freshdesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Freshservice and Freshdesk
Everything Freshservice and Freshdesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Freshservice Explore Freshservice →
An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.
TriggersTriggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshservice Support Ticket.
Create a ticket in Freshservice for your domain.
Allows you to create a Requester in Freshservice for your support domain.
Creates a ticket approval request
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Other Developer Tools apps on Knit
Explore more Developer Tools integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
0CodeKit
0CodeKit is a suite of low-code developer utilities for converting, parsing, and manipulating data formats without server setup.
Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alpaca
Alpaca is a developer brokerage platform that enables developers to build stock and cryptocurrency trading applications and automated algorithms.
Amazon CloudWatch
A monitoring and observability service that tracks metrics, logs, and server infrastructure across AWS resources.
Amazon Polly
Amazon Polly is a cloud service that uses advanced deep learning technologies to convert written text into spoken audio.
Amazon SQS
A fully managed message queuing service that enables decoupled and scalable cloud microservices, distributed systems, and serverless applications.
Apify
Apify is a web scraping and data extraction platform that automates web data collection using cloud-based bots and AI tools.
Approveit
Approveit is an operations approval workflow platform that automates internal requests and compliance approvals directly within messaging channels.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Freshservice + Freshdesk
Is there a pre-built Freshservice + Freshdesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshservice and Freshdesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Freshservice or Freshdesk connector?
No. The Agent works whether or not Freshservice or Freshdesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting developer tools with ticketing systems help support teams?
Integrating Freshservice with Freshdesk bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.
Can code deployments automatically update customer tickets?
Yes, when a deployment is tracked in Freshservice, corresponding ticket statuses in Freshdesk can automatically update to inform agents that fixes are live.