Freshservice GitHub

Freshservice + GitHub Integrations

Put Freshservice + GitHub to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Freshservice and GitHub below — describe the exact one you want above and the Agent builds it on demand.

Freshservice + GitHub When a new gist is created in GitHub, attach the reference code to an IT issue in Freshservice.
Mirror bug reports across engineering teams When a new issue is captured in Freshservice, automatically create a corresponding issue in GitHub to keep cross-functional teams aligned. See details
Sync status updates between tracking systems When an issue status changes in GitHub, update the corresponding issue in Freshservice so both platforms reflect current progress. See details
Auto-resolve linked issues upon deployment When a successful deployment is tracked in Freshservice, automatically set the associated issue to resolved in GitHub. See details

Browse the full workflow library →

Looking to achieve something else with Freshservice and GitHub?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Freshservice and GitHub

Everything Freshservice and GitHub can do inside a workflow — the triggers that start one and the actions that run when it fires.

Freshservice Explore Freshservice →

An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.

Triggers
New Ticket

Triggers when there is a new ticket is created in Freshservice.

New User

Triggers when a new User is created.

Updated Ticket

Triggers when a Ticket is updated.

Update User

Triggers when a user is updated.

Actions
Add Notes to a Ticket

Add Private or Public notes to a Freshservice Support Ticket.

Create Ticket

Create a ticket in Freshservice for your domain.

Create Requester

Allows you to create a Requester in Freshservice for your support domain.

Request Ticket Approval

Creates a ticket approval request

API Request (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

GitHub Explore GitHub →

GitHub is a cloud-based platform for version control and software development collaboration using Git.

Triggers
New Branch

Triggers when a new branch is created.

New Collaborator

Triggers when you add a new collaborator.

New Commit Comment

Triggers when a new comment on a commit is created.

New Commit

Triggers when a new commit is created.

New Repo Event

Triggers when anything happens on a repo.

New Gist

Triggers when you add/star a gist (public or private).

Actions
Add Labels to Issue

Add labels to an existing issue without removing existing labels.

Create Comment

Creates a new comment in an Issue or Pull Request.

Create Branch

Creates a new branch in a GitHub repository.

Create or Update File

Creates a new file or updates an existing file in a GitHub repository.

Delete Branch

Deletes an unwanted branch.

Create Gist

Creates a new gist.

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Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
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GM, Payoneer Workforce Management

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FAQ

Common questions about Freshservice + GitHub

Is there a pre-built Freshservice + GitHub automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshservice and GitHub's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Freshservice or GitHub connector?

No. The Agent works whether or not Freshservice or GitHub already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why sync two different developer tools together?

Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in Freshservice over to a partner platform in GitHub.

Will resolving a bug in one platform automatically close it in the other?

Yes, updates like status changes or issue resolutions in Freshservice can automatically update and resolve corresponding items in GitHub.

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