Freshservice + InvGate Service Management Integrations
Put Freshservice + InvGate Service Management to work with AI and enterprise-grade automation
Learn more about Freshservice integrations or talk to a human
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Workflows you can build between Freshservice and InvGate Service Management
See the kind of workflows teams build with Freshservice and InvGate Service Management below — describe the exact one you want above and the Agent builds it on demand.
Freshservice + InvGate Service Management
When an automated action execution occurs in InvGate Service Management, sync ticket statuses with Freshservice.
Escalate support tickets to software engineering
When a new ticket is created in InvGate Service Management, automatically create an issue in Freshservice so developers can investigate the underlying bug.
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Update support ticket statuses when code deploys
When a deployment is tracked in Freshservice, update the ticket status in InvGate Service Management so support teams know the patch has reached production.
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Post technical updates directly into support threads
When an issue status changes in Freshservice, automatically add a ticket comment in InvGate Service Management to keep support reps informed of engineering progress.
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Browse the full workflow library →
Looking to achieve something else with Freshservice and InvGate Service Management?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Freshservice and InvGate Service Management
Everything Freshservice and InvGate Service Management can do inside a workflow — the triggers that start one and the actions that run when it fires.
Freshservice Explore Freshservice →
An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.
TriggersTriggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshservice Support Ticket.
Create a ticket in Freshservice for your domain.
Allows you to create a Requester in Freshservice for your support domain.
Creates a ticket approval request
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
InvGate Service Management Explore InvGate Service Management →
InvGate Service Management is an IT service management and ticketing platform designed to streamline service desk requests and workflows.
TriggersTriggers when a new Automated Action is defined.
Triggers when a particular Automated Action is executed.
Triggers when a new request is created.
Triggers when a new comment in an chosen incident is added.
Creates a new request.
Posts a comment in the chosen request
Creates a new user.
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Apify
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Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Freshservice + InvGate Service Management
Is there a pre-built Freshservice + InvGate Service Management automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshservice and InvGate Service Management's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Freshservice or InvGate Service Management connector?
No. The Agent works whether or not Freshservice or InvGate Service Management already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting developer tools with ticketing systems help support teams?
Integrating Freshservice with InvGate Service Management bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.
Can code deployments automatically update customer tickets?
Yes, when a deployment is tracked in Freshservice, corresponding ticket statuses in InvGate Service Management can automatically update to inform agents that fixes are live.