Freshservice + Microsoft Entra ID Integrations
Put Freshservice + Microsoft Entra ID to work with AI and enterprise-grade automation
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Workflows you can build between Freshservice and Microsoft Entra ID
See the kind of workflows teams build with Freshservice and Microsoft Entra ID below — describe the exact one you want above and the Agent builds it on demand.
Freshservice + Microsoft Entra ID
When a new ticket is logged in Freshservice, verify or sync user profile data in Microsoft Entra ID.
Create dev tickets for critical security incidents
When a new security alert is flagged in Microsoft Entra ID, automatically create an issue in Freshservice and assign it to your security engineering team.
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Revoke access when deployment issues arise
When a critical deployment failure is tracked in Freshservice, automatically update user roles or adjust security groups in Microsoft Entra ID to restrict sensitive production access.
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Create developer setup tasks for new employees
When a new team member account is created in Microsoft Entra ID, automatically create an onboarding setup issue in Freshservice to track workspace provisioning.
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Browse the full workflow library →
Looking to achieve something else with Freshservice and Microsoft Entra ID?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Freshservice and Microsoft Entra ID
Everything Freshservice and Microsoft Entra ID can do inside a workflow — the triggers that start one and the actions that run when it fires.
Freshservice Explore Freshservice →
An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.
TriggersTriggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshservice Support Ticket.
Create a ticket in Freshservice for your domain.
Allows you to create a Requester in Freshservice for your support domain.
Creates a ticket approval request
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Microsoft Entra ID Explore Microsoft Entra ID →
A cloud identity and access management service that provides single sign-on, multi-factor authentication, and user permission controls.
TriggersTriggers when a new user is created.
Adds the selected user to a group you choose.
Creates a new group.
Creates a new user.
Deletes a group.
Deletes an existing user.
Disables an existing user.
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Amazon CloudWatch
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Amazon Polly
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Amazon SQS
A fully managed message queuing service that enables decoupled and scalable cloud microservices, distributed systems, and serverless applications.
Apify
Apify is a web scraping and data extraction platform that automates web data collection using cloud-based bots and AI tools.
Approveit
Approveit is an operations approval workflow platform that automates internal requests and compliance approvals directly within messaging channels.
Other Security & Identity Tools apps on Knit
Explore more Security & Identity Tools integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud provides integrated backup, disaster recovery, cybersecurity, and endpoint protection management software for service providers.
Autohost
Autohost is a guest screening and security platform designed for short-term rental property managers to prevent fraud and property damage.
BigDataCloud
A provider of web security, IP geolocation, and network intelligence application programming interface services.
ChainRecorder
ChainRecorder is a security and verification platform that logs data records onto blockchain ledgers for tamper-proof auditing.
Detectify
An automated web application security scanner that identifies vulnerabilities and assets across external digital attack surfaces.
DNSFilter
DNSFilter is a cloud-based DNS security solution that protects organizations against malware, phishing attacks, and inappropriate web content.
Envoy for Visitors
Envoy for Visitors is a visitor management system that automates guest sign-ins, host notifications, and workplace security compliance.
Google Workspace Admin
Google Workspace Admin is an administration console for managing users, security policies, and domain settings across Google Workspace.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Freshservice + Microsoft Entra ID
Is there a pre-built Freshservice + Microsoft Entra ID automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshservice and Microsoft Entra ID's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Freshservice or Microsoft Entra ID connector?
No. The Agent works whether or not Freshservice or Microsoft Entra ID already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why integrate Freshservice with Microsoft Entra ID?
Automating the link between development tracking and security identity helps engineering teams immediately address security alerts and maintain accurate permission roles for team members.
Can critical security events automatically alert developers?
Yes, unexpected security incidents detected in Microsoft Entra ID instantly log assigned tracking items in Freshservice so your engineering team can remediate issues immediately.