Freshservice + RingCentral Integrations
Put Freshservice + RingCentral to work with AI and enterprise-grade automation
Learn more about Freshservice integrations or talk to a human
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Workflows you can build between Freshservice and RingCentral
See the kind of workflows teams build with Freshservice and RingCentral below — describe the exact one you want above and the Agent builds it on demand.
Freshservice + RingCentral
When a ticket is updated in Freshservice, send a alert message via RingCentral.
Text engineers when critical issues occur
When a new issue is captured in Freshservice, automatically send an SMS via RingCentral to alert the on-call developer.
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Create developer issues from customer text messages
When an inbound SMS reporting a bug is received in RingCentral, automatically create a tracking issue in Freshservice.
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Send voice alerts on software deployment status updates
When a critical deployment is tracked in Freshservice, send a voice message or outbound call through RingCentral to notify team leaders.
See details
Browse the full workflow library →
Looking to achieve something else with Freshservice and RingCentral?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Freshservice and RingCentral
Everything Freshservice and RingCentral can do inside a workflow — the triggers that start one and the actions that run when it fires.
Freshservice Explore Freshservice →
An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.
TriggersTriggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshservice Support Ticket.
Create a ticket in Freshservice for your domain.
Allows you to create a Requester in Freshservice for your support domain.
Creates a ticket approval request
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
RingCentral Explore RingCentral →
RingCentral is a cloud communications system offering enterprise cloud phone service, video meetings, and team messaging capabilities across devices.
TriggersTriggers when there is a new call log record.
Triggers when a call has been ended.
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Triggers when there is a new missed call.
Triggers when a call has been recorded.
Triggers when there is a new fax received.
Creates a new external contact in personal address book.
Creates a new team messaging post.
Creates an instant video meeting. Pair with an additional action to retrieve Join URI from the current action.
Finds an external contact in personal address book by phone number.
Starts a 2-legged RingOutCall based on specified from and to numbers.
Sends a fax.
Other Developer Tools apps on Knit
Explore more Developer Tools integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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Action1
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Alpaca
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Amazon CloudWatch
A monitoring and observability service that tracks metrics, logs, and server infrastructure across AWS resources.
Amazon Polly
Amazon Polly is a cloud service that uses advanced deep learning technologies to convert written text into spoken audio.
Amazon SQS
A fully managed message queuing service that enables decoupled and scalable cloud microservices, distributed systems, and serverless applications.
Apify
Apify is a web scraping and data extraction platform that automates web data collection using cloud-based bots and AI tools.
Approveit
Approveit is an operations approval workflow platform that automates internal requests and compliance approvals directly within messaging channels.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
AvidMobile
A mobile marketing platform offering SMS text messaging, mobile coupons, and bulk messaging services for businesses.
Avochato
Avochato is a phone and SMS communications platform that enables businesses to handle customer text messaging and call management.
Beetexting
Beetexting is a business text messaging platform that enables teams to send SMS messages, manage group conversations, and build relationships.
Berkshire Receptionists
Berkshire Receptionists provides virtual receptionist services, managing business phone calls, message taking, and call handling for organizations.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Freshservice + RingCentral
Is there a pre-built Freshservice + RingCentral automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshservice and RingCentral's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Freshservice or RingCentral connector?
No. The Agent works whether or not Freshservice or RingCentral already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can developer alerts be sent as text messages?
Yes, when a new critical issue is captured or a deployment fails in Freshservice, an automated text message can be sent immediately via RingCentral.
Can customer text messages turn into developer issues?
Absolutely, when a customer texts an issue or leaves a missed call in RingCentral, you can automatically create a developer issue in Freshservice.