Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in Front, add the customer as a respondent in Alchemer to send a satisfaction survey.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Front Explore Front →
TriggersFires when a new support ticket or chat conversation starts in Front.
Fires when a ticket's status changes in Front.
Fires when a ticket in Front is assigned to an agent.
Fires when a ticket in Front breaches its response SLA.
Creates a new ticket in Front.
Updates a ticket's status in Front.
Assigns a ticket in Front to an agent.
Posts a reply or internal note on a ticket or conversation in Front.
Alchemer Explore Alchemer →
TriggersFires when a form is submitted in Alchemer.
Fires when a respondent finishes a survey in Alchemer.
Fires when an existing response is edited in Alchemer.
Creates or updates a form or survey in Alchemer.
Looks up a specific form response in Alchemer.
Adds a respondent or contact to a form in Alchemer.
More Front + Alchemer workflows
Generate support tickets from form responses
When a customer submits a web form in Alchemer, automatically create a detailed support ticket in Front for team review.
See details
Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Alchemer, automatically post the new feedback as a comment on their ticket in Front.
See details
See all Front + Alchemer integrations → · Browse the full workflow library →
Common questions
Can Knit build “Add respondents to follow-up surveys when tickets close” between Front and Alchemer?
Yes — describe it in the box above and Knit's Integrations Agent researches Front and Alchemer's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Alchemer automatically creates a new ticket in Front containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in Front, you can automatically add the customer as a respondent in Alchemer to collect feedback.