Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Front, create a matching task in Flowdash for product engineers to investigate.

Try:

See all Front + Flowdash integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Front Explore Front →

Triggers

New ticket created

Fires when a new support ticket is created in Front.

Ticket status changed

Fires when a ticket's status changes in Front.

Ticket assigned

Fires when a ticket in Front is assigned to an agent.

SLA breached

Fires when a ticket in Front breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Front.

Update ticket status

Updates a ticket's status in Front.

Assign ticket

Assigns a ticket in Front to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Front.

Flowdash Explore Flowdash →

Triggers

New task created

Fires when a new task or card is created in Flowdash.

Task completed

Fires when a task in Flowdash is marked complete.

Due date approaching

Fires when a task's due date in Flowdash is coming up.

Comment added

Fires when a comment is added to a task in Flowdash.

Actions

Create task

Creates a new task in Flowdash.

Update task

Updates a task's status or assignee in Flowdash.

Add comment

Posts a comment on a task in Flowdash.

Move task

Moves a task in Flowdash to a different board or list.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Flowdash, update the status of the related support ticket in Front so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Front, post an urgent warning comment directly on the related task in Flowdash. See details

See all Front + Flowdash integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between Front and Flowdash?

Yes — describe it in the box above and Knit's Integrations Agent researches Front and Flowdash's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Flowdash whenever a ticket in Front is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Front.

Can status updates flow back to the original ticket?

Yes — when the linked task in Flowdash changes status, the Agent can post that update back onto the original ticket in Front automatically.