Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Front, create a matching task in Ninety for product engineers to investigate.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Front Explore Front →
TriggersFires when a new support ticket or chat conversation starts in Front.
Fires when a ticket's status changes in Front.
Fires when a ticket in Front is assigned to an agent.
Fires when a ticket in Front breaches its response SLA.
Creates a new ticket in Front.
Updates a ticket's status in Front.
Assigns a ticket in Front to an agent.
Posts a reply or internal note on a ticket or conversation in Front.
Ninety Explore Ninety →
TriggersFires when a new task, job or item is created in Ninety.
Fires when a task in Ninety is marked complete.
Fires when a task's due date in Ninety is coming up.
Fires when a task, job or project changes status in Ninety.
Creates a new task, job or item in Ninety.
Updates a task's status or assignee in Ninety.
Posts a comment on a task in Ninety.
Assigns a task in Ninety to a team member.
More Front + Ninety workflows
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Ninety, update the status of the related support ticket in Front so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Front, post an urgent warning comment directly on the related task in Ninety.
See details
See all Front + Ninety integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert escalated support tickets into development tasks” between Front and Ninety?
Yes — describe it in the box above and Knit's Integrations Agent researches Front and Ninety's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Ninety whenever a ticket in Front is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Front.
Can status updates flow back to the original ticket?
Yes — when the linked task in Ninety changes status, the Agent can post that update back onto the original ticket in Front automatically.