Front + Understory Integrations, Built by an AI Agent
Put Front + Understory to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Front and Understory
See the kind of workflows teams build with Front and Understory below — describe the exact one you want above and the Agent builds it on demand.
Front + Understory
When an event is completed per attendee in Understory, send a follow-up message via Front.
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Create support tickets for new event orders requiring attention
When a new ticket order is placed in Understory, automatically open a ticket in Front for customer service reps to confirm details.
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Update attendee records upon ticket status resolution
When a support issue is marked resolved in Front, automatically update the corresponding attendee record in Understory.
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Open priority tickets when an event is canceled
When an event is marked canceled in Understory, automatically create high-priority tickets in Front to issue refunds.
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Browse the full workflow library →
Looking to achieve something else with Front and Understory?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Front and Understory
Everything Front and Understory can do inside a workflow — the triggers that start one and the actions that run when it fires.
Front Explore Front →
Front is a customer service and shared inbox platform that helps teams collaborate on incoming customer communication across multiple channels.
TriggersTriggers when a new comment is posted on a conversation.
Triggers when criteria for a team rule is met.
Triggers when a new message is received.
Triggers when a message is sent (either a new message or a reply).
Triggers when a tag is added to a conversation.
Add a comment to a conversation
Add a handle (email, phone, etc) to a Contact
Add Links to a Conversation
Add tags to a Conversation
Assign or unassign a conversation to a teammate.
Creates a new Account.
Understory Explore Understory →
An event management platform designed to help organizations plan, manage, and execute live and virtual community events.
TriggersTriggers when an event has ended, once for each attending booking. Use it to send post-experience surveys, review requests, or follow-up marketing. Chain a Zapier Delay step if you want to wait before reaching out, and make sure your follow-up complies with each customer's marketing-consent preferences.
Triggers when a marketing consent is submitted on your Storefront. A Zap fires every time a consent is submitted, even when the same email appears more than once — this lets you re-subscribe customers in your marketing tool.
Triggers when a new booking is created.
Triggers when a booking is updated.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Other Event Management apps on Knit
Explore more Event Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
A2Z Events
An exposition and conference management platform providing booth space management, attendee registration, and event scheduling.
Accelevents
Accelevents is an event management platform for hosting virtual, hybrid, and in-person events, conferences, and ticketing.
Add to Calendar PRO
Add to Calendar PRO is an event scheduling tool that allows users to create calendar links and buttons for event registration.
AddCal
AddCal is an event management and calendar scheduling tool that enables users to share event dates and manage bookings.
AddEvent
An add-to-calendar and event registration service that helps businesses share calendar events and track attendee registrations.
Airmeet
Airmeet is a virtual event platform designed for hosting interactive webinars, online conferences, and virtual community gatherings.
Aisle Planner
Aisle Planner is an event management and design suite built specifically for wedding coordinators and event planning professionals.
Arlo
A commercial training management software platform designed to manage course scheduling, online registration, and event administrative tasks.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Front + Understory
Is there a pre-built Front + Understory automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Front and Understory's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Front or Understory connector?
No. The Agent works whether or not Front or Understory already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support tickets be created automatically for event issues in Understory?
Yes, order problems or special attendee requests in Understory can instantly generate support tickets in Front for your team to handle.
How can support updates in Front affect attendee records in Understory?
Resolving a support request in Front can automatically update attendee details or check-in status in Understory.