Update chatbot tickets when tasks are resolved

When a resolution task is completed in FuseBase, generate a conversation summary and notification in Hedy to close out the chat.

Try:

See all FuseBase + Hedy integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

FuseBase Explore FuseBase →

Triggers

New task created

Fires when a new task or card is created in FuseBase.

Task completed

Fires when a task in FuseBase is marked complete.

Due date approaching

Fires when a task's due date in FuseBase is coming up.

Comment added

Fires when a comment is added to a task in FuseBase.

Actions

Create task

Creates a new task in FuseBase.

Update task

Updates a task's status or assignee in FuseBase.

Add comment

Posts a comment on a task in FuseBase.

Move task

Moves a task in FuseBase to a different board or list.

Hedy Explore Hedy →

Triggers

New conversation started

Fires when a new chat or conversation begins in Hedy.

Lead captured in chat

Fires when Hedy captures a lead during a conversation.

Conversation handed off

Fires when Hedy escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Hedy.

Generate an answer

Asks Hedy a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Hedy to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Hedy conversation.

Create project tasks from chatbot handoffs When a customer requests support escalation in Hedy, automatically create a task in FuseBase containing the conversation details. See details

Add chat summaries as comments on existing tasks When a new conversation starts regarding an open issue in Hedy, automatically post a summarized transcript as a comment on the task in FuseBase. See details

See all FuseBase + Hedy integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Update chatbot tickets when tasks are resolved” between FuseBase and Hedy?

Yes — describe it in the box above and Knit's Integrations Agent researches FuseBase and Hedy's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What is the benefit of integrating Hedy with FuseBase?

It bridges live chatbot conversations with project execution, ensuring customer feature requests or issues quickly become tracked tasks.

Can task status updates inform chatbot conversations?

Yes, when project tasks are updated or completed in FuseBase, automated summary messages can be sent through Hedy.