Convert chatbot lead captures into new CRM contacts
When a visitor provides contact details during a chat in Fwdslash, automatically create or update their contact profile and log the activity in Twozo.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Fwdslash Explore Fwdslash →
TriggersFires when a new chat or conversation begins in Fwdslash.
Fires when Fwdslash captures a lead during a conversation.
Fires when Fwdslash escalates a conversation to a human.
Sends a message to a user through Fwdslash.
Asks Fwdslash a question against its knowledge base and returns the answer.
Uses Fwdslash to summarize a chat transcript.
Opens a support ticket from an Fwdslash conversation.
Twozo Explore Twozo →
TriggersFires when a new lead or contact is created in Twozo.
Fires when a deal moves to a new stage in Twozo.
Fires when a deal is marked won in Twozo.
Fires when a field on a contact changes in Twozo.
Creates or updates a contact in Twozo.
Creates a new deal in Twozo.
Moves a deal to a new stage in Twozo.
Logs a call, email, or note against a record in Twozo.
More Fwdslash + Twozo workflows
Open deal opportunities after chatbot handoffs
When an AI chatbot handoff occurs in Fwdslash, automatically create a new sales deal in Twozo so account executives can take over seamless follow-up.
See details
Send personalized AI chatbot messages when deal stages change
When a lead moves to a specific deal stage in Twozo, automatically instruct Fwdslash to send a targeted follow-up or answer prospective buyer questions.
See details
See all Fwdslash + Twozo integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert chatbot lead captures into new CRM contacts” between Fwdslash and Twozo?
Yes — describe it in the box above and Knit's Integrations Agent researches Fwdslash and Twozo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting a chatbot to my CRM benefit my sales team?
Leads gathered by Fwdslash are immediately passed to Twozo as updated contacts or sales opportunities, giving reps rich context without manual data entry.
Can chatbot conversations automatically update existing sales deals?
Yes, when a conversation is handed off or finished in Fwdslash, details and interaction logs can automatically update contact profiles or deal stages in Twozo.