Create tasks from feedback

When feedback is received in Gainsight, create a task in Baton.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Gainsight Explore Gainsight →

Triggers

Checklist completed

Fires when a user completes an onboarding checklist in Gainsight.

Event tracked

Fires when Gainsight tracks a product event for a user.

Feedback received

Fires when a user leaves feedback, a feature request or a survey answer in Gainsight.

Announcement published

Fires when a changelog entry, release note or announcement is published in Gainsight.

Actions

Create or update user

Adds or updates a user and their properties in Gainsight.

Track event

Sends a product event to Gainsight.

Publish a flow

Publishes a checklist, tour or announcement in Gainsight.

Baton Explore Baton →

Triggers

New task created

Fires when a new task, job or item is created in Baton.

Task completed

Fires when a task in Baton is marked complete.

Due date approaching

Fires when a task's due date in Baton is coming up.

Status changed

Fires when a task, job or project changes status in Baton.

Actions

Create task

Creates a new task, job or item in Baton.

Update task

Updates a task's status or assignee in Baton.

Add comment

Posts a comment on a task in Baton.

Assign task

Assigns a task in Baton to a team member.

Follow up on completed checklists When a checklist is completed in Gainsight, create a follow-up task in Baton. See details

Track delivery milestones When a task is completed in Baton, track an event in Gainsight. See details

See all Gainsight + Baton integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create tasks from feedback” between Gainsight and Baton?

Yes — describe it in the box above and Knit's Integrations Agent researches Gainsight and Baton's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can onboarding events create tasks?

Yes. When a checklist is completed or feedback is received in Gainsight, Baton can create a task for the owner.

Can project work update onboarding?

When a task is completed in Baton, Gainsight can track an event or update the user.