Generate support tickets from design feedback

When a new comment is added in Giphy, automatically create a ticket in LiveAgent so the team can review and assign the issue.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Giphy Explore Giphy →

Triggers

New file created

Fires when a new file or board is created in Giphy.

Comment added

Fires when someone comments on a file in Giphy.

File shared

Fires when a file in Giphy is shared with someone new.

Marked ready for review

Fires when a file in Giphy is marked ready for review.

Actions

Create file from template

Starts a new file in Giphy from a saved template.

Add comment

Posts a comment on a specific file in Giphy.

Export as image

Exports a frame or board from Giphy as a PNG or PDF.

Move to project

Moves a file in Giphy into a different project or folder.

LiveAgent Explore LiveAgent →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in LiveAgent.

Ticket status changed

Fires when a ticket's status changes in LiveAgent.

Ticket assigned

Fires when a ticket in LiveAgent is assigned to an agent.

SLA breached

Fires when a ticket in LiveAgent breaches its response SLA.

Actions

Create ticket

Creates a new ticket in LiveAgent.

Update ticket status

Updates a ticket's status in LiveAgent.

Assign ticket

Assigns a ticket in LiveAgent to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in LiveAgent.

Update design tasks when tickets change status When a ticket status changes in LiveAgent, add a comment to the associated file in Giphy to notify designers of progress. See details

Create review tickets when designs are finalized When a design file is marked ready for review in Giphy, create a ticket in LiveAgent and assign it to the lead reviewer. See details

See all Giphy + LiveAgent integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Generate support tickets from design feedback” between Giphy and LiveAgent?

Yes — describe it in the box above and Knit's Integrations Agent researches Giphy and LiveAgent's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect my design workspace in Giphy to LiveAgent?

It eliminates manual copy-pasting of feedback between design files and issue trackers, ensuring feedback is addressed promptly.

Can design comments automatically generate tickets?

Yes, whenever feedback or comments are left on files in Giphy, a new ticket can be created in LiveAgent for the appropriate team.