Convert website forms into support tickets
When a contact or support form is submitted in Movement, automatically create a structured ticket in Gist for agent assignment.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Gist Explore Gist →
TriggersFires when a new support ticket or chat conversation starts in Gist.
Fires when a ticket's status changes in Gist.
Fires when a ticket in Gist is assigned to an agent.
Fires when a ticket in Gist breaches its response SLA.
Creates a new ticket in Gist.
Updates a ticket's status in Gist.
Assigns a ticket in Gist to an agent.
Posts a reply or internal note on a ticket or conversation in Gist.
Movement Explore Movement →
TriggersFires when a new record is added to an app built in Movement.
Fires when a record changes in an Movement app.
Fires when a record is deleted in an Movement app.
Adds a new record to an app built in Movement.
Updates an existing record in an Movement app.
Removes a record from an Movement app.
More Gist + Movement workflows
Publish service advisories when tickets escalate
When a high-priority ticket is created in Gist, automatically publish a status page update in Movement to notify website visitors.
See details
Update help center content from ticket resolutions
When a ticket status changes to resolved in Gist, automatically update the corresponding support content item in Movement with recent details.
See details
See all Gist + Movement integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert website forms into support tickets” between Gist and Movement?
Yes — describe it in the box above and Knit's Integrations Agent researches Gist and Movement's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting CMS forms to a ticketing tool improve customer support?
Web form submissions instantly generate structured support tickets, ensuring inquiries are routed and assigned without delay.
Can knowledge base updates in a CMS reflect recent tickets?
Yes, resolving common tickets or updating ticket details can automatically create or update content across site help pages.