Mirror bug reports across engineering teams

When a new issue is captured in GitHub, automatically create a corresponding issue in Freshservice to keep cross-functional teams aligned.

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See all GitHub + Freshservice integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

GitHub Explore GitHub →

Triggers

New issue captured

Fires when a new error or issue is captured in GitHub.

Issue status changed

Fires when an issue's status changes in GitHub.

Deployment tracked

Fires when a new deployment is tracked in GitHub.

Actions

Create issue

Creates or updates an issue in GitHub.

Assign issue

Assigns an issue in GitHub to a teammate.

Resolve issue

Resolves or mutes an issue in GitHub.

Freshservice Explore Freshservice →

Triggers

New issue captured

Fires when a new error or issue is captured in Freshservice.

Issue status changed

Fires when an issue's status changes in Freshservice.

Deployment tracked

Fires when a new deployment is tracked in Freshservice.

Actions

Create issue

Creates or updates an issue in Freshservice.

Assign issue

Assigns an issue in Freshservice to a teammate.

Resolve issue

Resolves or mutes an issue in Freshservice.

Sync status updates between tracking systems When an issue status changes in Freshservice, update the corresponding issue in GitHub so both platforms reflect current progress. See details

Auto-resolve linked issues upon deployment When a successful deployment is tracked in GitHub, automatically set the associated issue to resolved in Freshservice. See details

See all GitHub + Freshservice integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Mirror bug reports across engineering teams” between GitHub and Freshservice?

Yes — describe it in the box above and Knit's Integrations Agent researches GitHub and Freshservice's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why sync two different developer tools together?

Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in GitHub over to a partner platform in Freshservice.

Will resolving a bug in one platform automatically close it in the other?

Yes, updates like status changes or issue resolutions in GitHub can automatically update and resolve corresponding items in Freshservice.