Create call log entries when recordings are ready

Once a call recording becomes available in Twilio, generate a detailed page from a template in Glean for review and notes.

Try:

See all Glean + Twilio integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Glean Explore Glean →

Triggers

New page created

Fires when a new page or doc is created in Glean.

Record added

Fires when a new record is added to a database or table in Glean.

Doc published

Fires when a doc in Glean is published or shared.

Status changed

Fires when a status field changes on a record in Glean.

Actions

Create page from template

Starts a new page in Glean from a saved template.

Add or update record

Creates or updates a record in Glean.

Append text

Adds text to the end of an existing doc in Glean.

Move page

Moves a page in Glean into a different space.

Twilio Explore Twilio →

Triggers

New inbound SMS

Fires when a new text message is received in Twilio.

New call

Fires when a new call comes in or out through Twilio.

Missed call

Fires when a call is missed in Twilio.

Call recording ready

Fires when a call recording finishes processing in Twilio.

Actions

Send an SMS or MMS

Sends a text message through Twilio.

Place an outbound call

Starts an outbound call via Twilio.

Create or update a contact

Creates or updates a contact in Twilio.

Send a voice message

Sends a recorded voice message via Twilio.

Log incoming SMS messages to a central workspace database When a new text message arrives in Twilio, automatically append the content into a dedicated record in Glean. See details

Send SMS notifications when document statuses update When a project or record status changes in Glean, send an automated SMS update from Twilio to notify the customer. See details

See all Glean + Twilio integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Create call log entries when recordings are ready” between Glean and Twilio?

Yes — describe it in the box above and Knit's Integrations Agent researches Glean and Twilio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does linking Twilio with Glean streamline communication tracking?

Incoming text messages, missed calls, and call recordings from Twilio automatically generate or update document records in Glean, eliminating manual data entry.

Can document updates send automated SMS follow-ups?

Yes, updating a status or record in Glean can automatically send a text message from Twilio to your customer.